Servicenow Business Analyst

6 days ago


مصر, Egypt DXC Technology Full time

**Essential Job Functions**:

- Analyze existing business processes and identify areas for improvement to enhance customer and client experience.
- Assist in implementing process optimization initiatives.
- Collect and analyze performance data to evaluate customer and client satisfaction.
- Provide input and support to senior team members in process improvement projects.
- Document process changes and improvements for future reference.
- Communicate process-related insights and recommendations to stakeholders.
- Collaborate with cross-functional teams to ensure successful project execution.
- Stay informed about emerging industry trends related to customer experience.

**Basic Qualifications**:

- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role
- Proven experience in business process services and data analysis
- Experience in business data analysis and reporting
- Proficiencies in data visualization and reporting
- A continuous learner who stays abreast with industry knowledge and technology

**Other Qualifications**:

- Advanced degree in a relevant field a plus
- Relevant certifications (e.g., Six Sigma Green Belt, Tableau Desktop Specialist) a plus



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