Senior Servicenow Developer
2 days ago
**Job purpose**
The OBS IT department is in charge of decision-making information systems, serving Orange Business Services different line of businesses such as marketing, pre-sales, sales, production, after-sales services, and customer-service for both France and international domains.
In this context, the **ServiceNow development Cairo Team **is a new team within OBS IT, aiming building customer and partner solutions using the Service Now platform and maintaining them. This is a main building block in helping the customers in their digital transformation journey.
**Key Tasks and Responsibilities**
The Service Now developer/analyst will be working closely with the technical lead, the SCRUM master managing the project and architect in addition to the product IT delivery manager.
**In an Agile context, the service now developer/analyst is required to undertake the following responsibility**:
- Fully understand the ServiceNow ecosystem
- Mentor, coach and collaborate with the rest of the development team to design and launch new features.
- Maintain code integrity and organization.
- Working with graphic designers and converting designs to visual elements.
- Understanding and implementing of security and data protection.
- Learn service now technology as needed.
- Build complex solutions using service now.
- Transforming business needs into functional / IT expressions.
- Studying the impact of any projects on the solution being built and proposing solutions in-line with the project needs and objectives.
- Working with the marketing and business teams to define the following:
- KPIs definitions
- SLA calculations
- Acceptance testing.
- Defining the interface contract with other back-office definition
- Tracking the user experience, collecting, analyzing and prioritizing the feedbacks in collaboration with our business owners.
- Release deployment support t as well as supporting the users during the early support life-cycle phase
**To achieve all the above the developer/analyst will interlock and collectively work closely with the following stakeholders**:
- Marketing and business teams
- Project managers
- Delivery teams
- Production teams
- Application managers
**about you**:
**Functional Skills**:
- Excellent troubleshooting skills
- Strong ability to work in a team
- Excellent written and verbal communication skills
- Time management
- Autonomy to work on different issues
- Good mentoring and coaching skills
- Principles, methods and techniques for effective management of projects.
- Good knowledge about the agile methodologies
- Experience in IT solution design.
- Excellent functional understanding of some of the main telecommunication operations function (Service Delivery, IP reporting, Service Fulfillment, Service Assurance, Customer Relation Management CRM, Reporting, Billing)
- Sound understanding of IT industries, solutions and technologies including networks and IT services
- Excellent organizational and communication skills with the ability to analyze and summarize.
- Presentation, coaching and mentoring skills
- Customer experience awareness
- Excellent negotiations skills with the ability to propose solutions / alternatives and argue in addition to the ability to take initiatives.
- Excellent ability to listen while knowing how to convince and stay decisive.
**Technical Skills**:
Expertise in the following skills and technologies is mandatory:
- Experience using advanced JavaScript libraries and frameworks such as AngularJS, ReactJS, etc..
- Database (SQL server/MySQL/MongoDB/Cassandra)
- ITIL foundation knowledge (certificate is a plus)
- ServiceNow technology knowledge (certificate is a plus)
- Ability to write User Stories
Proficiency in the below is a plus:
- in developing REST API (+ Swagger)
- code versioning tools (such as Git, Mercurial or SVN)
- Test tools (Code Quality / Vulnerability / Performance etc )
- working in Agile and DevOps is a plus
**additional information**:
**Educational background**:
- B.Sc. in computer science or equivalent
- Fluent in English, French is a plus
**Professional Experience**:
- 5+ years’ experience in the IT field
- 2+ years’ experience as a Business Analyst
**department**:Customer Marketing& Innovation
**contract**:Regular
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