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Director Exams Egypt

4 months ago

مصر, Egypt British Council Full time

Director Exams Egypt

**Date**:19 Mar 2024

**Location**: Cairo, Middle East and North Africa, EG

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Role Purpose**:
The purpose of this role is to set the three year Exams strategy and deliver income and surplus for the Egypt aligning with Global and Regional Exams strategy. The lead is ultimately responsible for overall performance, customer experience and reputation with a primary focus on leading business development to maximise market opportunities and create value, working collaboratively with other BC colleagues on shared interests/ mutual opportunities. The role is also responsible for developing and delivering the country operations strategy for each country in the cluster ensuring this is customer focussed and including compliance with British Council and awarding body standards, and adding value to client and partner relationships. This role is responsible for the leadership of the exams team.

**Main Accountabilities**:
**Commercial planning**
- Agrees on plans and targets for products/services relative to Market need with Commercial Development Manager and implements
- Undertakes pipeline governance and management (go/no go decisions) to global framework
- Overall P&L delivery for the cluster
- Implements, reviews and prioritises operational changes across the Region (if large Country/Cluster)

**Market & customer intelligence**
- Assesses size and shape of market and agree 1-3 year commercial strategy (channel/audience/ geography) based on market and customer intelligence
- Maintains Overview of Marketing Plan for Cluster to ensure it is relevant to market needs
- Builds professional and personal networks with relevant stakeholders and key buyers across the region
- Liaises closely with relevant colleagues to identify and make the business case for investment in new research and development projects
- Define an integrated market led strategy engaging with counterparts to align and ensure right support in place to deliver

**Winning business**
- Sets Vision and goals aligned with Global and Region, signed off by Regional Exams Director and Country Leadership for the 3-5 year Business strategy
- Draws on insights from Operations and Commercial leadership (e.g. market, supply chain developments, business improvements) to drive business growth
- Ultimate accountability for compliance with global standards, delivery performance, customer experience and business assurance
- Leads revenue management for B2B to global framework
- Enables continuous improvement in the quality of service/product delivery
- Lead and embed change, ensure capability and effective performance in place to deliver business goals

**Account & stakeholder management**
- Establishes and cascades Cluster Account and stakeholder strategies and frameworks and standards
- Leads and ensures Account Plan standards and governance
- Ensures alignment with regional / global account strategy
- Delivery income and surplus targets, including delivery of cost savings
- Lead and deliver Business Pursuit and ensure excellent Account Relationship Management

**Analysis & Reporting**
- Oversees, reports on demand/supply performance standards across the cluster
- Implements, reviews and advises on B2B/Sales forecast, pipeline status and sales.

**Leadership & management**
- Ensure right capability in place through leadership development, succession planning and career coaching.
- Identifies requirements and provides platforms for upskilling and knowledge /skills exchange between within cluster.
- Acts as figurehead for the Cluster, managing relationships with external stakeholders
- Actively contribute to the development of the wider Regional strategy
- Lead and embed compliance through line management, setting a positive culture of reporting and transparency of performance/issues for business/continual improvement.

**About You (essential requirements for the role)**:

- The British Council systems and global processes operate in English. Excellent written and verbal proficiency in English is must (B2 level).
- Proficiency in Arabic language is considered as a desirable skill.
- Experience of managing a large-scale commercial business across multiple centres/geographies.
- Extensive team management experience some of which should be in challenging contexts.
- Extensive knowledge of the testing and assessment se