Director of Sales Operations Egypt

6 months ago

مصر, Egypt Hilton Full time

Director of Sales Operations Egypt

As Regional Director of Sales Operations Egypt, you will lead the development and implementation of strategic sales plans that maximize profitability for owned and operated hotels, with an objective to achieve hotels' budgeted revenue, increase RevPAR Index and market share targets.

Success in this specific leadership position means focusing on the business acumen, setting strategies, executing for results, leading (growing) teams and building strong relationships, next to using your positive influence. Let's break that down for you..

As our new colleague, your responsibilities for the region include (but are not limited to) the following:
You will ensure the region's Managed hotel Sales Teams
- Are appropriately set up, strike the right balance between proactive & reactive.
- Have the right strategies in place to deliver their revenue targets.
- Use Hilton systems (e. g. Delphi) and tools in accordance with our standards; to create focused opportunities for the hotels.
- Have appropriate targets in place (SIP).
- Evaluate and identify business opportunities for hotels and directs accordingly.
- Ensure the region's Managed hotel GM&E teams are capturing maximum demand and to drive the highest level of conversion.

Next, you will (and please bear with us, as this is a long list..)
- Create and maintain people plans to ensure that the region's Managed hotel sales leaderships are protected for future growth.
- Hold regular productivity reviews with the region's Managed hotel Sales Teams to ensure we are acquiring enough new customers as well as growing existing customers revenue and share.
- Design and implement sales strategies to achieve revenue/EBITDA and to gain optimal market share.
- Develop sales strategic plans and coordinate with Senior Cluster Revenue Managers within our Revenue Management Consolidated Centre (RMCC) and Regional Commercial Director to maximize revenue.
- Set long term goals for the hotels sales department through review of competitive data, demand analysis and market mix to form the base for short term goals and annual operational planning.
- Work with the area GM's and Regional Commercial Director to develop and assist hotels to achieve their business plan objectives.
- Determine the appropriate objectives for the business and how those objectives are going to be accomplished.
- Work with key stakeholders, Commercial Services team (marketing and revenue management) and Senior Commercial Director, to structure the resources and activities of the hotel's sales team.
- Streamline business processes to maximize efficiency and effectiveness within the sales department at hotels.
- Develop and recommend improvement on key account management at hotel level to increase Hilton's market share and be the hotel of choice.
- Re-purpose teams to ensure that sales resources are optimized, to drive market share from Key Accounts.
- Develop and maintain relationships with decision makers and influencers within the top producing accounts at hotel level as you believe is necessary.
- Ensure that local hotel sales plans align with regional and enterprise-wide plans.
- Drive B2B account base for all properties in the system.
- Be the key point of communication on hotel sales strategies between hotels and the Above Property Sales teams - including SSSO Sales Office (where applicable) and Director of Hilton Worldwide Sales (HWS) globally.
- Work closely with the Regional Director HWS to create the sales strategy for the region including activities to drive performance.
- Support all managed hotels in their pre-opening phase to build sales strategies, review completion of pre-opening checklist, ensure sales strategy is clearly articulated with target accounts and activities, share information with above property teams.
- Closely work together with above property sales team(if applicable) to share new opening hotels information and plan for activities before opening, and engage hotels to join relevant sales activities organized by HWS team during pre-opening period.

**Business Acumen. You will**:

- Partner with Regional Commercial Director as the Sales leader of their business.
- Support hotel openings from a Sales perspective to make full use of Hilton's engine.
- Translate organizational goals and priorities into performance standards for the Sales team.
- As Sales Lead for the region ensuring the regional forecast for region's Managed hotels, Managed segments & GM&E makes sense and is our most accurate view of the future based on current and anticipated trends.

**Setting Strategy. You will**:

- Be responsible for the creation of short, medium
- & long-term strategies plan to deliver sustained success amongst our managed segments & GM&E, ensuring that overall strategy is focused on growing market share.
- Communicate clearly strategy and performance against our regional strategy and initiatives.
- Gain buy-in and support for the relevant strategies and key initiat

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