New Business
3 days ago
Responding to members' visits by evaluating their situation and requests and accordingly provide them with the necessary advice/ action.
- Enrolling new members, cancellations and any alteration to membership details in line with Bupa Global's business rules
- Building strong Relationship with group secretaries and intermediaries..
- Involvement in projects as a project team member or project leader
- Take responsibility for ensuring that the computer records reflect up to date communications with the Intermediary and customers so that enquiries are documented and record to high standard
- Achieve customer-focused decision-making using judgement skills and utilizing agreed authority levels.
- Paying due regards to customers and treating them fairly
- Completing all compulsory regulatory training on time
- Assisting other teams at times of workload or to overcome cultural and language barriers according to skills and knowledge.
- Communicating with the account manager for corporate groups regarding exceptions requested by groups presenting all the information to take the appropriate decision.
- Handling complaints and accordingly investigate situation and coordinate with other departments in order to solve the complaint in a timely manner and retain the customers
- To provide feedback and recommendations for business improvements on processes and procedures.
- Ensure that the team objectives are met through out the year.
- The job holder must be open to change and have a flexible approach to work. The job holder must be willing to work under pressure and to tight deadlines
- Recognize and challenge possible fraudulent information and proactively seek to clarify and resolve using best method of communication and initiative.
Time Type:
Full time
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