Change Management Support Engineer vois

3 months ago


مصر, Egypt Vodafone Full time

**Role purpose**:
Acts as the owner of change management activities support team. Ensure that the change Management process is implemented and being followed by all involved process members. Lead the review & approval cycle of Minor/Normal/Emergency changes to ensure service availability and Zero Downtime if possible.

**Key accountabilities and decision ownership**:

- Managing all changes raised by Vendor or Operation governed by the change management process.
- Engaged in CAB, PreCAB and technical review meetings for planned changes.
- Ensure all assigned changes are assessed, reviewed, approved/rejected and communicated ahead of implementation.
- Prepare Weekly reports and Monthly for all managed services for review.
- Review all changes opened are meeting change quality criteria and using agreed templates.

**Must have technical / professional qualifications**:

- IT/ Network Fundamentals.
- Good Experience on Excel for Reporting.
- Database Engines fundamentals on Oralce and Ms SQL.
- Basic Background on Windows & Linux Servers administration.
- ITIL Foundation

**Core competencies, knowledge and experience**:

- Excellent reporting and data analysis skills.
- Expert control of analysis, monitoring and reporting tools.
- Knowledge of ITIL changes Management and Service Management.
- Understanding of the Telecommunications and IT Global Market.
- Strong Analytical thinking, Conversational English and Business Writing Skills

_VOIS #movewithus
- Excellent reporting and data analysis skills.
- Expert control of analysis, monitoring and reporting tools.
- Knowledge of ITIL changes Management and Service Management.
- Understanding of the Telecommunications and IT Global Market.
- Strong Analytical thinking, Conversational English and Business Writing Skills

_VOIS #movewithus


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