Technical Support Specialist

4 hours ago


القاهرة, Egypt Interact Technology Solutions Full time

**Job Overview**:
We are seeking a **Technical Support Specialist** to provide exceptional IT support for end-users, acting as the primary point of contact between users and the IT department. The role involves handling both emergency and non-emergency support requests, ensuring timely resolution, and providing clear communication throughout the process. This position requires strong technical expertise, attention to detail, and the ability to effectively coordinate with cross-functional teams.

**Key Responsibilities**:

- Receive and respond to end-user calls for technical assistance.
- Log and track end-user calls and requests through the company’s internal ticketing system.
- Act as the main point of communication between users and the IT department for all IT-related inquiries.
- Provide first-level support and troubleshooting for a wide range of technical issues.
- Answer emergency and non-emergency calls from 9:00 AM to 10:00 PM, documenting important details and dispatching tickets as needed.
- Coordinate and collaborate with operating teams to resolve technical issues.
- Identify and address potential problems or outages promptly.
- Follow up with users and technical teams until issues are resolved to ensure customer satisfaction.
- Maintain comprehensive documentation of service desk processes, procedures, and user interactions.
- Alert management to high-priority or critical issues requiring attention.
- Create and maintain service tickets and issue logs for technical support staff.

**Job Requirements**:

- University Degree
- 1-2 years of experience providing end-user support.
- Ability to work flexible hours, including extended shifts.
- Good in English (both written and spoken).
- Familiarity with key technical systems including:

- Desktop operating systems
- Active Directory, MS SCCM, MS Exchange Console, print servers, and AV consoles
- Basic knowledge of network systems and principles
- Strong customer service skills, especially in a financial services environment.
- Ability to actively listen and understand customer issues, providing solutions in a clear and professional manner.

**Desired Skills**:

- Strong communication and interpersonal skills.
- Problem-solving mindset and proactive in addressing technical issues.
- Ability to work well under pressure and manage multiple tasks.
- Strong organizational skills and attention to detail.

**Job Types**: Full-time, Permanent, Contract

Pay: E£8,000.00 - E£11,000.00 per month

Application Question(s):

- How many year of experience do you have as Technical support specialist?
- What is your expected salary in EGP?
- How long is your notice period ?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

**Location**:

- Cairo (preferred)



  • محافظة القاهرة, Egypt Rewaa Full time

    **Job Purpose**: Rewaa Technology Company is seeking a Technical Support Specialist for a Full-Time position, to assist our customers with technical problems when using our products. Technical Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be...


  • القاهرة, Egypt Parent ApS Full time

    (Remote Work) We are looking for a dedicated, resourceful, and friendly Technical Customer Support Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. If this...


  • القاهرة, Egypt Syrve Full time

    Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 7500 customers worldwide and counting. **Our Mission**: At Syrve, our mission is to empower restaurants of all sizes to thrive in today's fast-paced and...


  • القاهرة, Egypt Flairstech Full time

    We are hiring a Technical Support Specialist (B2B Experience, Ticketing System) **Requirements**: - Fluent in English - 1-3Y experience in the same title or related - Great Communication and Troubleshooting skills - Excellent customer service skill - Basic (or greater) understanding of Linux, SQL server 2012, Windows server 2012 - Basic knowledge of HTML,...


  • القاهرة, Egypt Windrose Academy Full time

    **Qualifications Required**: - Minimum 1 year of previous experience in Technical Support/Help Desk. - Bachelor’s Degree in Computer Science or Management Information Systems is a must. - Excellent knowledge of VLANs, DTP, and Inter-Vlan routing is a must. - Preferable Certificates: (MCSE or CCNA or ICDL or A+ and N+) **Description**: - Install and...


  • القاهرة, Egypt TCOC NG Limited Full time

    Vacancy: Native japanese - Technical Support Engineer* Location: Kuala Lumpur Sentral, Malaysia. Salary Max: RM 11,000 Permanent Job Language: Japanese + English Headcounts: 3 Joining Date: 9th january, 2025 *Skills : Technical Support, Hardware support, PC /Laptop support* *Profile requirement:* - Willing to relocate to KL Central, Malaysia - Able...


  • القاهرة, Egypt Aveva Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...

  • P2p Specialist

    2 months ago


    القاهرة, Egypt Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • IT Support Specialist

    2 months ago


    القاهرة, Egypt Atlas Copco Equipment Egypt S.A.E. Full time

    **IT Support Specialist**: - Functional area: Information Technology- Country: Egypt- City: Cairo- Company name: Atlas Copco Equipment Egypt S.A.E.- Date of posting: Nov 13, 2024 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working...


  • القاهرة, Egypt Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • القاهرة, Egypt Parent ApS Full time

    (Remote Work) We are looking for a dedicated, resourceful, and friendly Technical Customer Support Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. If this...

  • Billing Specialist

    4 months ago


    القاهرة, Egypt Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • القاهرة, Egypt Aveva Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...


  • القاهرة, Egypt Aveva Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...


  • القاهرة, Egypt Aveva Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...

  • Technical Teacher

    5 months ago


    القاهرة, Egypt ElSewedy Technical Academy - STA Full time

    Implement and deliver an appropriately curriculum for students and support a specific curriculum area as appropriate. Facilitate and encourage a learning experience which provides students with the opportunity to achieve their individual potential. Adopting and working towards the implementation of the school development plan. Following and evaluating the...


  • القاهرة, Egypt Upwork Full time

    **Company Description** Upwork, in collaboration with a leading American multinational technology company, is looking for** English-speaking Microsoft 365 Administrators(Business Advisors) to work the shift Monday to Friday from 1 pm-9 pm or 5 am - 1 pm UTC**. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have...


  • القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a SAP L1 Support Specialist for one of our partners, a global leader in the chemical industry field. **Job Summary**: The SAP L1 Support Specialist provides first-line support for SAP users, addressing and resolving initial technical issues and inquiries. This role involves troubleshooting, diagnosing,...

  • IT Technical Support

    4 hours ago


    القاهرة, Egypt Ethics HR Full time

    Identifying hardware and software issues. - Troubleshooting technical issues. - Diagnosing and repairing faults. - Resolving network issues. - Installing and configuring hardware and software. - Walking users through a series of actions to solve problem. - Replacing or repairing the necessary parts. - Providing support in the form of procedural...


  • القاهرة, Egypt ABB Full time

    **Drives Sales Support Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...