Technical Support Engineer
6 days ago
Vacancy: Native japanese - Technical Support Engineer*
Location: Kuala Lumpur Sentral, Malaysia.
Salary Max: RM 11,000
Permanent Job
Language: Japanese + English
Headcounts: 3
Joining Date: 9th january, 2025
*Skills : Technical Support, Hardware support, PC /Laptop support*
*Profile requirement:*
- Willing to relocate to KL Central, Malaysia
- Able to read/write/speak in native Japanese
- Basic English is required, for training, Tools & knowledge base are all in English.
- Proficient in Technical Skills (unlike the Basic LOB, ProSupport requires good technical
skills)
*Technical Skills Requirement:*
PC hardware Knowledge:
1. Understanding of the physical components of a PC and its architecture
2. Able to diagnose hardware problems on both laptops and desktops and has knowledge
of PC components and their functionalities.
3. Small-Medium sized storage/server knowledge is an added advantage
PC Software:
1. Comprehensive knowledge of the operating system Windows/Linux (installation, setup,
activation, diagnose issues)
2. Comprehensive knowledge of Microsoft bundles (setup, installation, activation, diagnose
issues)
3. Anti-virus & malware support.
(For TA) Not necessarily relevant IT skills:
1. Programmers & software developers
2. Network specialists
3. Database specialists
4. Application Support, Software testers & debuggers
5. IT helpdesk without troubleshooting (eg, coordinator to raise and assign tickets between
users and vendors)
- Customer Base:*
1. End-users’ consumers: for personal use computers
2. Commercial: In house IT technicians
3. Field Services Engineers: calls for extended support
*Product Range:*
Laptops, Desktops, peripherals (Mouse, Keyboard, printers, projectors, dongles. Etc)
Support Channels:
- Voice (outbound) (10%-20% of the work)
Pay: E£11,000.00 per month
**Experience**:
- Technical support: 1 year (required)
- Hardware: 1 year (required)
- PC/Laptop: 1 year (required)
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