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Technical Support Specialist

1 month ago

القاهرة, Egypt Syrve Full time

Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 7500 customers worldwide and counting.

**Our Mission**:
At Syrve, our mission is to empower restaurants of all sizes to thrive in today's fast-paced and competitive industry. We believe that technology has the power to simplify operations, enhance efficiency, and drive profitability, and we are dedicated to providing innovative solutions that enable our customers to achieve their full potential.

**Our Product**:
Our flagship product is a complete software solution designed to streamline cash register and restaurant management processes. From order management and inventory tracking to staff scheduling and customer analytics, our platform offers a comprehensive suite of features to meet the diverse needs of modern restaurants.

We're presently expanding our multinational team and seeking a Technical Support Specialist (L1).
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

**Responsibilities**:

- Enjoy helping users no matter what issues they experience
- Registration of all client requests in the task management service
- Ask customers targeted questions to quickly understand the root of the problem
- Provide prompt and accurate feedback to clients
- Properly escalate unresolved issues to appropriate internal teams
- Providing advice to clients on using the software
- Prioritize and manage several open issues at one time
- Acting as the first line of support for various integration
- Creating new instructions in the knowledge base
- Maintain jovial relationships with clients

**We offer**:

- Working with an international company
- Remote work option, ability to work from any location
- Flexible start of the working day
- Compensation for English classes
- Health insurance
- Work schedule is 2-2 or 5-2