Call Center Service Delivery Manager

Join our dynamic **Customer Service department at NAOS Solutions as an RTM- Call Center representative.** In this role, you will be responsible for efficiently managing real-time operations within our call center to ensure optimal service levels and customer satisfaction. - Monitor call queues and real-time performance metrics to make data-driven decisions -...

**JOB OBJECTIVE** The Call Center Supervisor is responsible for the performance, productivity, and quality of the Call Center Team. Ensures staff understanding and compliance with Company regulations and values. Oversees process improvement and implementation. Responsible for hiring, development and overall performance management of...

**NAOS Solutions** is seeking a dedicated **Call Center Trainer to join our Customer Service department**. As a **Call Center Trainer,** you will play a crucial role in ensuring that our customer service representatives are equipped with the knowledge and skills needed to provide exceptional service to our clients. - Develop and deliver training programs for...

**Call Center Agent** **POSITION SNAPSHOT** Company: Nestlé Business Services Location: Cairo, Egypt. **Position Summary** **Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a...

**Role Description** This is a full-time on-site Call Center role located in New Cairo. The Call Center team at Teleperformance is responsible for providing excellent customer support, ensuring customer satisfaction, and delivering exceptional customer experiences on a daily basis. **Location: New Cairo (5th Settlement)** **Qualifications** - Fluency in...

**Requirements**: English level B2 Quality experience as Quality for 1 year. Call Center and GSM (Mobile) background. Experience in the telecom industry (Accounts) is a must like ( Vodafone - Orange - AT&T ). COPC awareness and knowledge. **Benefits**: Profit share. Medical and social insurance. Attractive package. Pay: Up to E£100,000.00 per month

We are currently seeking **Customer Service Representative with experience in Medical Center** to join our Medical Clinic based in New Cairo - The 5th Settlement. - **Sales and Persuasion skills.**: - **People oriented and respectful.**: - **Motivated and determined with positive attitude**: - **Must have strong knowledge about the specialty**: -...

Join our team at **NAOS Solutions** in the Call Center department as a **Quality Assurance Officer.** In this role, you will play a crucial part in ensuring the highest level of service quality for our customers. - Conduct quality assurance assessments on call center agents to ensure adherence to company standards - Provide feedback and coaching to agents to...

**Call Center Agent - US Account** **Sutherland Global Services** New Cairo, Egypt **About the Role**: Are you a fluent English speaker with a passion for customer service? Sutherland Global Services is seeking talented Call Center Agents to join our dynamic team in New Cairo. This role offers competitive compensation, excellent benefits, and the...

**About Us**: SmartSetter is a trailblazing real estate technology company renowned for its innovative solutions and fast-paced environment. We specialize in revolutionizing outbound recruiting calls for real estate brokers by providing cutting-edge services. With a proven track record of over 4 million successful conversations with real estate...

Sutherland (Cairo site) is hiring customer service representatives in Cairo - Highest Net salary in the market (13,200 BASIC NET + KPIs + Night shift allowance). - Fully Paid training - Granted KPIs for the first 3 months - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week - Transportation provided 24/7 - Bonus and...

Sutherland (Cairo site) is hiring customer service representatives in Cairo - Highest Net salary in the market (13,200 BASIC NET + KPIs + Night shift allowance). - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week -...

**Job Title**: Customer Services (Call Center) Manager **Company**: Elegant Public Services **Location**: Nozha, Cairo **About Us**: Elegant Public Services is an international consultancy firm dedicated to guiding clients through the most suitable immigration and educational pathways. We assist in preparing their files to start the process and support...

The Service Delivery Manager is responsible for overseeing the delivery of services to users, ensuring high-quality service levels, and managing users relationships. This role involves coordinating internal teams, managing service delivery processes, and striving to exceed users expectations. **Key Responsibilities**: - Oversee the day-to-day delivery of...

**Prime Scan and Lab is Hiring: Call Center Agents** **Qualifications**: - Fresh graduates are encouraged to apply. - 0-1 year of experience in a similar role. - Strong communication, selling, negotiation, and problem-solving skills. - Ability to handle customer inquiries with a positive and professional attitude. - Presentable and customer-oriented. Join...

The IT Service Delivery Manager (ITSDM) is responsible for ensuring the efficient and effective delivery of IT services to meet business needs. This role oversees service management processes, ensures high customer satisfaction, and aligns IT service delivery with organizational goals. The ITSDM works closely with internal teams, vendors, and stakeholders...

**Sutherland (Cairo site) is still hiring customer service representatives** - **Attractive package + KPIs + Night allowance (Net salary from 13,500 to 17,600)**: - **Paid Training (Fully paid)**: - **Medical insurance coverage**: - **Social Insurance**: - **Night Shift Transportation (Door to door for ladies - points for gentlemen)** **Fluency in...

Overview: The HR Operations Coordinator - HR Service Center agent will act as first line HR support and will be responsible for receiving and handling employee services requests, transactions, and inquiries to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The role requires...

**Votre rôle**: **Job Description**: Accountable for end to end management of all customer network orders/projects terminating in European countries ( UK, Benelux, GEA, Switzerland & NORDICS) starting the receipt of valid service requests from sales to handover or billing. Job includes: Coordinating provisioning for Network projects, assessing service...

**Votre rôle**: The SDM is a key customer facing role: - responsible for building, running and continuously improving the end-to-end delivery model for the customer portfolio of service - Act as single point of contact for the progress of all the activities related to the customer such as RUN, implementation, handover, etc - leads the following activity...