Technical Specialist
3 days ago
**About Commvault**
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
**JOB DESCRIPTION**:
**Key Responsibilities**:
- Ensure the success and satisfaction of the global customer base.
- Manage a high volume of cases, aiming for successful resolutions.
- Maintain detailed case documentation.
- Collaborate with team members to develop optimal solutions.
- Replicate technical problems internally for better understanding and resolution.
- Identify cases that require escalation due to technical complexities or strategic considerations.
- Mentor and coach new engineers in the team.
- Utilize internal labs and simulators for testing and analysis.
- Clearly articulate issues and provide appropriate solutions or action plans to customers.
- Participate in weekend shifts to ensure consistent support.
- Effectively use productivity tools like softphone systems and CRM ticketing platforms.
- Engage in the Commvault community.
**Qualifications**:
- Experience in technical support or customer service, troubleshooting, and resolving technical issues for external customers.
- Good understanding of network principles and familiarity with network debugging tools like Wireshark and tcp-dump.
- Ability to thrive in a dynamic setting, quickly adapting to changing priorities while maintaining composure and effectiveness under pressure.
- Solid foundation in relevant technologies with a commitment to staying informed about industry trends and emerging tools.
- Experience working in a software or SaaS environment.
- Excellent verbal and written communication skills in English.
- Willingness to work onsite in a 24/7 support model as per business requirements.
- Enjoy working in a target-driven environment, multitasking, and possibly handling more than one support issue simultaneously.
- Dedication to delivering exceptional customer service.
**Technical Skills**:
- Solid hands-on experience with Linux databases and Unix operating systems.
- Strong knowledge of Oracle, SAP HANA, Postgres, Sybase, DB2, MongoDB, MySQL, along with basics of networking, or similar solutions.
- Work experience on cloud platforms like Azure, AWS, GCP, Salesforce is an added advantage.
**Preferred Qualifications**:
- Experience in SaaS environments.
- Experience working in a cyber security/resilience business.
- Commvault professional advanced certification.
- Fluency in a second European language (e.g., German, French, Spanish, or Italian) is advantageous but not essential.
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
-
Technical Support Specialist
2 weeks ago
القاهرة, Egypt Interact Technology Solutions Full time**Job Overview**: We are seeking a **Technical Support Specialist** to provide exceptional IT support for end-users, acting as the primary point of contact between users and the IT department. The role involves handling both emergency and non-emergency support requests, ensuring timely resolution, and providing clear communication throughout the process....
-
Technical Customer Support Specialist
3 weeks ago
القاهرة, Egypt Parent ApS Full time(Remote Work) We are looking for a dedicated, resourceful, and friendly Technical Customer Support Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. If this...
-
Technical and Design Promotion Specialist
4 days ago
القاهرة, Egypt ABB Full time**Technical and Design Promotion Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your...
-
IT Specialist
4 days ago
القاهرة, Egypt FlairsTech Full timeCairo - 2+ years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** **Job Description: IT Specialist**: **Position**: IT Specialist As an IT Specialist, you will be responsible for managing and maintaining the company's IT infrastructure with a focus on Windows patching, Azure cloud...
-
SEO Specialist
3 weeks ago
القاهرة, Egypt Nestle Operational Services Worldwide SA Full timeLocation: Cairo, Egypt **Position Summary**: SEO Specialist will join a broader team focusing on website and content optimization. SEO Specialist will support website editors and webmasters in the implementation of SEO recommendations provided by global and local search agencies or SEO tools, mainly focusing on on-page and technical SEO. This individual is...
-
SEO Specialist
4 weeks ago
القاهرة, Egypt The Infinity Group Full time**SEO Specialist - EGP10,000 - Cairo/ Remote.** **About Us**: The Infinity Group is a leading provider of payroll solutions, specialising in CIS payroll, IR35 compliance, and Umbrella PAYE services for contractors and subcontractors. We’re looking for an experienced SEO Specialist to join our growing team and drive organic search performance, improve...
-
SEO Senior Specialist
3 weeks ago
القاهرة, Egypt Nestle Operational Services Worldwide SA Full timeLocation: Cairo, Egypt **Position Summary**: SEO Senior Specialist will join a broader team focusing on website and content optimization. SEO Senior Specialist will support website editors and webmasters in the implementation of SEO recommendations provided by global and local search agencies or SEO tools, mainly focusing on on-page and technical SEO. This...
-
Technical Support Specialist Level 2
2 weeks ago
القاهرة, Egypt Arrow Electronics, Inc. Full time**Position**: Technical Support Specialist Level 2 - VMware by Broadcom **Our Story** We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At **Arrow ECS**we are at the forefront of new internet security...
-
Technical Support Specialist Level 1
2 weeks ago
القاهرة, Egypt Arrow Electronics, Inc. Full time**Position**: Technical Support Specialist Level 1 - VMware by Broadcom **Our Story** We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At **Arrow ECS**we are at the forefront of new internet security...
-
IT Helpdesk Specialist
4 weeks ago
القاهرة, Egypt Misr Technology Services Full time**Helpdesk Specialist** provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them. An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be...
-
IT Helpdesk Specialist
2 weeks ago
القاهرة, Egypt Misr Technology Services Full time**Helpdesk Specialist** provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them. An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be...
-
Procurement Specialist
4 days ago
القاهرة, Egypt MTC WorkForce Egypt Full time**Project Summary**: MTC International Development Holding Company, LLC (MTC) was awarded the USAID-funded Workforce Egypt project on June 1, 2021. Workforce Egypt assists in transforming the technical and vocational education and training (TVET) system to produce the skills needed for a globally competitive Egyptian market, thereby creating sustainable...
-
SEO Specialist
3 weeks ago
القاهرة, Egypt InvenTel Full timeSEO Specialist We’re looking for a knowledgeable SEO specialist to join our team. This person should be well-rounded in modern SEO fundamentals and have a curiosity to learn and grow. About TelNet TelNet was founded on a straightforward belief: effective marketing blends time-tested strategies with today’s digital tools. At TelNet, we’re committed...
-
SAP Support Specialist
3 weeks ago
القاهرة, Egypt Envision Employment Solutions Full timeEnvision Employment Solutions is currently looking for a SAP Support Specialist - Basis, for one of our partners, a global leader in the chemical industry field. **Job Summary**: SAP Support Specialist - Basis is responsible for managing the technical infrastructure of SAP S/4 systems, including installation, configuration, and maintenance. This role...
-
LMS Specialist
2 weeks ago
القاهرة, Egypt almentor Full time**About almentor**: Founded 2016 with a singular vision of empowering lifelong learning and personal growth for all, through accessible and impactful education,** almentor** become the leading online learning platform that offers a high-quality education to learners around the world. **Our Mission**: almentor is on a mission to increase accessibility to...
-
Technical Support Specialist
4 days ago
محافظة القاهرة, Egypt Motorola Solutions Full timeCompany Overview At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help...
-
Search Engine Optimization Specialist
3 weeks ago
القاهرة, Egypt Remote Leverage Full time**Search Engine Optimization Specialist** Hiring **REMOTE SEO Specialist!! -** Multiple positions immediately available. **$1400-$2500 USD per Month!!** We help US businesses hire applicants from Latin America and the Philippines, and we have multiple open (Role) positions we need to immediately hire. You would be working with the business directly, we...
-
Senior Software Specialist
3 weeks ago
القاهرة, Egypt Giza Systems EG Full timeThe Senior Software Specialist is responsible for designing, developing, and maintaining software solutions across various platforms and technologies. This role involves collaborating with cross-functional teams to implement solutions that meet business needs, leveraging both front-end and back-end technologies. The Senior Software Specialist will ensure...
-
Technical Customer Support Specialist
2 weeks ago
القاهرة, Egypt Maqsam Full time**Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region**designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With...
-
Revenue Operations Specialist
4 weeks ago
القاهرة, Egypt Dopay Full time**About dopay**: dopay is dedicated to transforming payroll and financial inclusion for businesses and workers in emerging markets. We’re looking for a skilled and technically proficient **Revenue Operations Specialist** to join our team. This role will play a critical part in optimizing our revenue operations across marketing, sales, and customer success...