Dynatrace Services Engineer

Assist in providing technical support and decisions for projects and service Requests. - Be an escalation point for the most complex and critical customer issues. - Represent the best of Dynatrace's technical expertise in helping customers with their solutions. - The ability to assist in leading all aspects of delivery (prioritization, tracking, etc.) by...

**Responsibilities**: - **Automation**:Develop and implement automation scripts and workflows to enhance the efficiency of monitoring, problem detection, and incident resolution. This may involve scripting in languages like Python, Bash, or PowerShell.**: - **Capacity Planning**:Use DynaTrace data to analyze resource utilization trends and make...

Support the IT operations team to create the required dashboards and alerts for the required IT operations KPIs. - Managing the team's workload. The APM team leader is responsible for managing the team's workload and ensuring that the team is meeting its deadlines. - Provide a detailed explanation for the problems detected by the Dynatrace observability...

Support the IT operations team to create the required dashboards and alerts for the required IT operations KPIs. - Managing the team's workload. The APM team leader is responsible for managing the team's workload and ensuring that the team is meeting its deadlines. - Provide a detailed explanation for the problems detected by the Dynatrace observability...

Monitor and troubleshoot with ScienceLogic, SolarWinds, Dynatrace, and when there is availability of ServiceNow and Ansible tower. - Assist in performing complex analysis work, identifying the root cause identified by Dynatrace. - Participate in On Machine test setup and planning activities. - Keep up to date on new analysis by observability and automation...

Review Dynatrace implementation scopes to ensure they are feasible, including realistic. - Review technical documentation to make sure that it is accurate and complete. - Develop observability and automation proposals that address clients’ needs and concerns effectively. - Working closely with other services team members to coordinate efforts and identify...

Assist in providing technical support and decisions for projects and service Requests. - Be an escalation point for the most complex and critical customer issues. - Represent the best of Dynatrace's technical expertise in helping customers with their solutions. - The ability to assist in leading all aspects of delivery (prioritization, tracking, etc.) by...

Manage the team of technical services and delivery consultants, including hiring, training, and performance management. - Develop and implement automation and observability solutions’ delivery and support strategies and processes that align with the company's goals and objectives. - Work closely with other IT solutions teams, such as PM, customer success,...

Monitor and troubleshoot with ScienceLogic, SolarWinds, Dynatrace, and when there is availability of ServiceNow and Ansible tower. - Assist in performing complex analysis work, identifying the root cause identified by Dynatrace. - Participate in On Machine test setup and planning activities. - Keep up to date on new analysis by observability and automation...

Ensure quality of service to the highest standards to ensure clients’ satisfaction. - Act as a self-starter and an action-taker to achieve preset goals. - Utilize tools, resources, and information to help Services Delivery Team to perform effectively. - Improve and enhance communication channels within the team to ensure adequate updates of information and...

**Responsibilities**: - Performance of regular scheduled service and maintenance compliance checks on modern SaaS solution - Eyes on glass monitoring services using Cloud Watch and Dynatrace - Log parsing and analysis - Reactive support - show Analytical approach to problem solving, responding to incidents and returning services to an operational state -...

Consult with customers to understand, and then meet, their business and technical goals - Develop, and support, integrations with 3rd party tools and devices to extend the footprint of Dynatrace - Work with customers to provide information on how to best incorporate the Dynatrace product into non-out-of-the-box supported environments - Participate in project...

Consult with customers to understand their business and technical goals - Define and deliver education sessions - Install, configure, and troubleshoot Dynatrace products in Production, Test and Development environments - Serve as solution consultant on Dynatrace APM techniques and best practices - Identify key “Business Modeling” integration...

Assist in providing technical support and service Requests. - Shadow the Services Senior Engineers in case escalations. - Dynatrace Associate Certificate in 3 months. - Work with project managers in updating project plans. - Maintain incident tracking databases. - Always follow VAS escalation procedure. - Arrange regular site visits as part of our customer...

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