![Tabby Egypt](https://media.trabajo.org/img/noimg.jpg)
Customer Service Trainer
1 week ago
**About us**:
- Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 4,500,000 active users choose Tabby to stay in control of their spending and make the most out of their money.
Over 15,000 global brands and small businesses, including H&M, Adidas, IKEA, SHEIN, noon, and Bloomingdale's use Tabby's technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Tabby is active in Saudi Arabia, UAE, Egypt and Kuwait and backed by leading investors including Sequoia Capital India, STV, PayPal Ventures, Mubadala Investment Capital, Arbor Ventures and others.**Job Summary**:
**Key Responsibilities**:
- Design and develop training programs for new and existing customer service representatives, with a focus on addressing the needs and expectations of customers in the GCC region, KSA primarily
- Deliver training sessions to individuals and teams, both in person and virtually, in both English and Arabic
- Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
- Provide ongoing coaching and support to customer service representatives to help them continuously improve their skills, with a focus on communication and cultural competency
- Collaborate with other departments, including operations and quality assurance, to identify areas for improvement and develop targeted training programs
**Requirements**:
- Bachelor's degree in a related field (e.g. communication, psychology, business)
- 3+ years of experience in customer service, with a proven track record of success
- 1+ years of experience in designing and delivering training programs
- Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
- Strong communication and presentation skills, with the ability to effectively communicate in both English and Arabic
- Ability to work independently and as part of a team
- Excellent organizational and time management skills
- Immediate ability to travel to UAE
**Preferred qualifications**:
- Experience with designing digital learning (viz; Authoring tools like Articulate or Captivate)
- Experience with designing and facilitating virtual and face to face trainings
- Knowledge of adult learning principles and instructional methodologies in training and development
- Experience with learning management systems (LMS or LXP)
- Certification in customer service training or related soft skills
**What you can expect**:
- Competitive salary and benefits ( monthly salary EGP 8,000 net)
- An opportunity to learn and grow in one of the fastest growing fin tech companies in the region
- A working environment that gives you autonomy and responsibility from day one.
- You should be comfortable with the idea that the quality of your work will influence the shape of your career.
- Health Insurance
- Rotational shifts
We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).
If this sounds exciting to you, we'd love to hear from you
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