Source to Pay
2 months ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
**_ _**
- The Source to Pay organization oversees providing professional procurement and accounts payable services to the legal entities operated by the client affiliates across multiple countries. Scope of service includes the end-to-end Procurement and AP process, PR and PO creation, vendor master management, goods receipting, procurement related hold resolution, invoice processing, issue and hold resolution, vendor query management and AP related reconciliation activities._
- Responsibilities_
- _Lead a S2P team running various activities related to vendor master maintenance, PO management, procurement issue resolution and/or invoice processing, invoice issue and hold resolution, AP related reconciliation._
- _Build an effective team by creating an inspiring team environment with an open communication culture._
- _Establish team priorities, behaviors, and deliverables._
- _Supervise and monitor team performance and report on metrics._
- _Provide regular feedback and performance evaluation to the team members._
- _Set clear expectations and KPIs towards team members._
- _Support the team members with development plans and career mentoring._
- _Develop good working relationships and structured operating rhythms with sourcing and business finance partners._
- _Act as primary point of contact for country/regional business controllers, sourcing partners and buyers for complex issues._
- _Drive migrations, process stabilizations and improvements with manager/PM support._
- _KPI/SLA Reporting - Monthly / Weekly / Daily and Dashboard preparation._
- _Actively manage the business continuity plans for the process._
- _Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks._
- _Continuous coaching and developing Team Members: hire, assess, and document performance._
- _Support team priorities and initiatives and effectively manage workload._
- _Team management & negotiation skills. Must have a Problem-solving attitude._
- _Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA/GEN AI opportunities and driving Value Share projects._
- _Confirm that proper escalation procedures are followed according to established business practices._
- _Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership._
- _Daily work-allocation & Day-end status reporting to all stakeholders._
- _Deliver the required data for audit purposes._
- _Drive continuous improvement in key operational metrics through Six Sigma methodologies._
- _Participate in governance meetings at country / region level; Actively work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards._
- _Completing the accounting process controls established through the internal policies._
- _Ensure Key Metric’s are met, and service is delivered to end users as expected._
- _Daily Quality check of volume processed by team._
- _Conducting 1-0-1 for all team members as per procedure._
- _Updating 360 dashboard daily._
- _Manages the team for the creation, update, and review exercises of the standard operating procedures to ensure approval as per the expected deadlines._
- _Monitors and follow-up the training plans for the team members; completion on time and highlight potential risks for delays. Ensures the back up and cross training structures in the team._
- Qualifications_
- Minimum qualifications_
**_ _**
- _Full professional knowledge of Arabic, C2 and English B2_
- _Bachelor's degree or equivalent experience. Should be Analytically & Academically sound_
- _Prior work experience_
- _Excellent Leadership skills. Relevant People Leader experience_
- _Demonstrated experience in resource management, team performance management, recruitment, and training_
- _Proficient in using the MS Office package especially with MS Excel, PowerPoint, Outlook_
- _Excellent communication & presentation skills_
- _Relevant OTC domain experience & minimum 2 years SAP experience is mandatory_
**_ _**
**_ Preferred_**_ qualifications_
- _Exposure to Six Sigma training preferred_
- _Prior experience of generating reports from SAP would be an added advantage_
- _Experience with international process transiti
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