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Sales Training and Quality Specialist

4 weeks ago

القاهرة, Egypt Dopay Full time

**About dopay**

dopay is a leader in payroll disbursement solutions, making it simpler, faster, and more secure for businesses to manage payrolls through Mastercard prepaid cards. Our mission is to provide outstanding service for companies and their employees, and that mission starts with a strong, well-trained sales team.

**Job Overview**

**Key Responsibilities**:

- **Quality Monitoring**: Review and assess the quality of sales team interactions with customers, providing feedback and identifying areas for improvement.
- **Training Program Development**: Develop and maintain sales training materials, including presentations, handouts, and online resources tailored to dopay’s sales objectives and market.
- **Training Delivery**: Conduct regular training sessions for new hires, as well as refresher courses for existing team members, covering topics like product knowledge, sales techniques, customer engagement and CRM usage and best practices.
- **Performance Analysis**: Use metrics to evaluate the effectiveness of training and quality improvements, making data-driven recommendations for adjustments.
- **Collaborative Coaching**: Work closely with sales managers to identify skill gaps and create individualized coaching plans to enhance sales performance.
- **Continuous Learning**: Stay updated on best practices in sales techniques, customer engagement, and industry knowledge to ensure the training program remains relevant.
- **Feedback Collection**: Collect feedback from sales team members on training effectiveness and use it to improve future sessions.
- **Sales Process Optimization**: Recommend adjustments to the sales process, scripts, and approaches based on insights gathered from quality assessments.

**Requirements**:
**Qualifications**:

- **Experience**: 3+ years of experience in sales training, quality assurance, or a related role, preferably within the fintech or payroll sectors.
- **Training Skills**: Proven ability to develop engaging training programs and deliver sessions effectively to various learning styles.
- **Analytical Skills**: Strong ability to analyze sales interactions, identify trends, and provide constructive feedback.
- **Sales & Customer Experience**: Deep understanding of effective sales techniques and customer engagement strategies.
- **Communication & Coaching Skills**: Exceptional verbal and written communication skills, with a collaborative and supportive coaching style.
- **Technical Proficiency**: Very good knowledge of CRM systems (HubSpot experience is a plus), quality monitoring tools, and e-learning platforms.
- **Continuous Improvement**: A mindset focused on continuous learning and improvement for both the individual and team level.
- **Attention to Detail**: Keen eye for identifying small details that affect the quality of sales interactions.

**Benefits**

Why Join dopay?
- Opportunity to shape and elevate the standards of a growing sales team in a fast-paced fintech environment.
- Competitive salary and growth opportunities.
- A supportive environment that values quality, learning, and innovation.