Quality & Training Manager

Training & Quality Manager **Training and Quality Manager - Cairo** Bringing smiles is what we do at TTECfor you and the customer. As a Training and Quality Manager working on site in Cairo, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...

**About dopay** dopay is a leader in payroll disbursement solutions, making it simpler, faster, and more secure for businesses to manage payrolls through Mastercard prepaid cards. Our mission is to provide outstanding service for companies and their employees, and that mission starts with a strong, well-trained sales team. **Job Overview** **Key...

Training Manager in the BPO industry is responsible for developing, implementing, and overseeing training programs for contact center employees. They play a crucial role in ensuring that customer service representatives are equipped with the necessary skills and knowledge to provide excellent customer service. The role involves a combination of strategic...

Date Posted: 2024-11-04 Country: Egypt Location: 215 One Kattameya,Cairo - Develop and provide technical training for all employees including the orientation programs and training for staff with specific responsibilities. - Conduct quality inspection tasks on field engineers, mechanics and supervisors - What You Will Need to be Successful: - _B.Sc....

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

The Quality Manager is responsible for overseeing the quality assurance of all Sprints **learning programs** and the overall organizational processes. This role ensures that all **educational programs** and organizational activities meet the highest standards of excellence, align with organizational goals, and effectively support the success of learners and...

**_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

**Job Summary**: The Quality Assurance Manager is responsible for developing, implementing, and managing quality control systems designed to ensure continuous service delivery that meets or exceeds client and company standards. This role involves analyzing customer feedback, monitoring service interactions, and implementing strategies to enhance service...

Key Responsibilities: - Team Leadership: Lead, train, and motivate a team of baristas, bakers, and front-of-house staff to ensure a positive and productive work environment. - Customer Service: Ensure an exceptional experience for all customers, from greeting to serving, handling inquiries, and resolving any issues in a timely and professional manner. -...

At Sumerge, our philosophy is to build great software in great ways. That thinking is at the core of how we approach testing. We use our knowledge of testing and testability to influence better software design and promote proper engineering practice, bug prevention strategies, testability, accessibility, privacy, and other advanced quality concepts across...

ROLE SUMMARY The Medical Quality Governance Manager (MQGM) Algeria, Morocco, Tunisia, and ELI Cluster (Egypt, Sudan, Lebanon, Jordan, Iraq, Iran) reports to the Global Medical Quality Governance (GMQG) MERA Saudi & Turkey Cluster Lead and is accountable for successful execution of local quality related activities and risk mitigation for identified medical...

System Implementation and Configuration:  Lead the implementation of SAP ERP modules related to quality management (e.g., SAP QM - Quality Management).  Configure and customize SAP QM modules to meet the specific requirements of quality control in polyurethane production.  Ensure integration between SAP QM and other relevant modules (e.g., SAP PP -...

**Role Overview**: - Responsible for overseeing and leading the quality control practices and processes across the technical teams. - Collaborates closely with development teams, project managers, and other stakeholders to establish and maintain effective quality control standards and procedures. **Areas of**Responsibility**: **Operations Management**: -...

Formulate and review software testing strategies to ensure high-quality software products. - Manage software testing resources, including recruitment, training, allocation, and monitoring. - Review business requirements and provide valuable input to ensure testing aligns with project goals. - Coordinate with other managers (Project Manager, Development...

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000...

**About the Role** As a Quality Supervisor at Mrsool, you will play a crucial role in ensuring and improving the quality of our services. You will be responsible for leading a team of quality analysts and coordinating quality assurance activities across various departments. **Responsibilities** - Create and implement quality assurance policies and...

**Urgent Hiring!!** The role involves significant travel across **GCC countries**, providing training sessions to diverse clients, and contributing to the professional development of IT teams. **Key Responsibilities**: - **Training Delivery**: - Design, develop, and deliver high-quality training sessions on: - Microsoft Azure - M365 - Microsoft...

**Job Summary**: The Contact Center Trainer is responsible for designing, delivering, and evaluating training programs to ensure that customer service representatives (CSRs) are equipped with the necessary knowledge, skills, and tools to provide exceptional customer service. This role is instrumental in onboarding new hires, facilitating ongoing training,...

**PIPECARE GROUP** is currently looking for **Quality and HSE Manager/Director (Global role)**. By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20...

**COMPANY DESCRIPTION** The English Language and Training Programs Manager is responsible for overseeing the education portfolio of the Amideast/Egypt office, which includes English language and professional training offerings for grant-funded and contract programs, as well as fee-for-service courses. This role involves managing client relationships,...