Quality Manager
3 weeks ago
The Quality Manager is responsible for overseeing the quality assurance of all Sprints **learning programs** and the overall organizational processes. This role ensures that all **educational programs** and organizational activities meet the highest standards of excellence, align with organizational goals, and effectively support the success of learners and the organization as a whole. The Quality Manager plays a critical role in analyzing and improving both the learning experience and organizational processes, ensuring continuous improvement through monitoring, evaluation, and feedback. The Quality Manager will lead and mentor the **QA team**, driving a culture of continuous improvement and operational excellence across the entire organization.
**Key Responsibilities**:
**Develop and Implement Quality Assurance Policies and Procedures**:
- Establish quality procedures, standards, and specifications for the company's services.
- Implement and monitor quality assurance standards and processes to ensure compliance with industry regulations and best practices.
**Process Management**:
- Collaborate with cross-functional teams to develop and refine all the company processes.
- Monitor and analyze these processes to identify areas for improvement and ensure adherence to quality standards.
**Audit and Compliance**:
- Conduct regular audits to ensure compliance with internal and external standards.
- Lead the preparation for and management of external quality audits.
**Training and Development**:
- Train and mentor QA staff on quality processes and procedures.
- Develop and maintain training materials and quality documentation.
**Continuous Improvement**:
- Promote a culture of continuous improvement, leveraging methodologies such as Six Sigma and Lean.
- Identify and implement best practices to enhance the quality and efficiency of our services.
**Reporting and Analysis**:
- Prepare and present regular reports on quality metrics, highlighting key trends and areas for improvement.
- Use data-driven analysis to drive decision-making and process improvements.
**Customer Satisfaction**:
- Work closely with customer service and product teams to address and resolve quality issues raised by customers and partners.
- Ensure that customer and partner feedback is incorporated into the quality management system.
Job Requirements
- Bachelor’s degree in **Education**, Quality Management or a related field. A Master’s degree is a plus.
- Minimum of 7 years of experience in quality assurance, with at least 2 years in a managerial role.
- Experience in the **education tech industry is a must**.
- In-depth knowledge of quality management systems and standards (e.g., ISO 9001).
- Experience with continuous improvement methodologies (e.g., Six Sigma, Lean).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proven ability to lead and develop a team.
- Proficiency in quality management software and tools.
**Preferred Skills**:
- Certification in quality management (e.g., ASQ Certified Quality Manager, Six Sigma Black Belt).
- Familiarity with agile development processes and tools.
**Skills**:
- education
Job poster
Aya Zakaria
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