Telesales Specialist

3 months ago


مصر, Egypt Abgad Full time

As part of Abgad's Telesales team, your key responsibility is to ensure our existing retail customer base uses maximum benefit and potential of their facilities, through periodical follow-up with our customer base, thorough understanding of internal processes and re-explanation of Abgad's financial solutions.

This is a fixed-term project with a duration of 3 months, with potential to convert successful team members contracts into an annual contract. This role offers high commission on confirmed closed leads.

**Key Responsibilities**:

- Study and understand Abgad's financing solution and how to upsell this to users as well as communicating any new features, customized offers or campaigns
- Regularly contact customers who have unused credit limits (approved customers who have not utilized their entire finance limit)
- Understand the customer's needs and offer the best product/solution that best fits their objective
- Update the CRM/tracker with call outcome for accurate and timely actions
- Provide the Sales and Operations teams with regular updates on outcomes

**Qualifications**:

- Bachelors degree in a relevant discipline
- 1-3 years experience in telesales or a role that directly involved upselling is a must
- Understanding of Consumer Finance and BNPL models is beneficial
- Ability to work with high-volume tasks with high quality and accuracy is necessary


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