Telesales Specialist
7 months ago
As part of Abgad's Telesales team, your key responsibility is to ensure our existing retail customer base uses maximum benefit and potential of their facilities, through periodical follow-up with our customer base, thorough understanding of internal processes and re-explanation of Abgad's financial solutions.
This is a fixed-term project with a duration of 3 months, with potential to convert successful team members contracts into an annual contract. This role offers high commission on confirmed closed leads.
**Key Responsibilities**:
- Study and understand Abgad's financing solution and how to upsell this to users as well as communicating any new features, customized offers or campaigns
- Regularly contact customers who have unused credit limits (approved customers who have not utilized their entire finance limit)
- Understand the customer's needs and offer the best product/solution that best fits their objective
- Update the CRM/tracker with call outcome for accurate and timely actions
- Provide the Sales and Operations teams with regular updates on outcomes
**Qualifications**:
- Bachelors degree in a relevant discipline
- 1-3 years experience in telesales or a role that directly involved upselling is a must
- Understanding of Consumer Finance and BNPL models is beneficial
- Ability to work with high-volume tasks with high quality and accuracy is necessary
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