Tobi Chat Specialist

**Role purpose**: - Responsibility of managing Digital contact centre at Vodafone Egypt (TOBI) as well as managing contact centre voice platform and workforce management and contact center quality. - Setting the strategy and transformation of all contact centre development activities - Delivery of new digital capabilities that improve customer experience...

**Role Brief**: Acts as a POC for all Live Chat & Community Support Teams inquiries and processes concerns, provides guidance, support, and assistance to the team members as needed, while also acting as an advocate for our customers and team members with other departments as needed. **What you will be working on here in Koinz**: - Provides support to...

**About Momentum Ventures**: Headquartered in Montreal, Momentum Ventures is a holding company positioned in the travel industry. Our focus on operational excellence and teamwork, combined with grit and commitment has helped us foster a culture of continual innovation. As a member of the Momentum Ventures team, you'll have the opportunity to work with...

**Job Purpose** We are seeking a detail-oriented and customer-focused individual to join our team as a Data Entry and Chat Agent. In this role, you will be responsible for gathering customers' inventory details and working on the files to import them into our system using our templates. Additionally, you will be handling customer inquiries and chats. **Key...

Marketing Operations Specialist - French **EMEA Marketing Operations Specialist, w. French - Cairo** Bringing smiles is what we do at TTECfor you and the customer. As a Marketing Operations Specialist working onsite in Cairo you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...

MICO WORLD is a world-leading open social platform founded in 2014. We are dedicated to creating unbeatable, high-quality, and diverse social products worldwide, which provide accessible and robust social experiences to millions of users in over 150 countries and regions. With our products, users can enjoy video and voice chats, live streaming, games, and...

Quality Assurance Specialist **Quality Assurance Specialist, Cairo** Bringing smiles is what we do at TTECfor you and the customer. As a Quality Assurance Specialist working onsite in Cairo, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...

**Location**: Giza, Mohandessien. **Position Type**: Full-Time **Working Hours**: 9-hour shift **Job Overview**: **This vacancy will be a chat one.** Thi **Key Responsibilities**: - Respond to user inquiries and issues in a timely and professional manner. - Assist in the implementation of operational processes and procedures. - Provide general support...

Senior Organic Social Media Specialist We are seeking a driven and creative Senior Organic Social Media Specialist to join our dynamic demand generation team. This role offers an opportunity to contribute directly to attracting top-tier customer service representatives in various languages by creating engaging social media content and collaborating with a...

**Responsibilities**: - Navigate concurrent chat sessions to the point of resolution, including but not limited to customer service inquiries, complaints and requests for assistance pertaining to system use, maintenance, and customer account information. - Troubleshoot specific account and operational problems encountered by customers and attempt to provide...

**Summary** **Responsibilities** - Identify customer needs and promote specific features to increase usage and sales - Conduct outbound calls with customers to upsell and cross-sell products and services - Analyze and report product malfunctions (e.g., by testing different scenarios or impersonating users to prepare product reports) and ensure customer...

**Summary** **Responsibilities** - Identify customer needs and promote specific features to increase usage and sales - Conduct outbound calls with customers to upsell and cross-sell products and services - Analyze and report product malfunctions (e.g., by testing different scenarios or impersonating users to prepare product reports) and ensure customer...

-Job description **Why join us** **The Opportunity**: **Role Context;** - Excellent communication skills - Written & Verbal (French/English/Arabic). - Attention to detail - Proven track record of strong focus towards high levels of Quality and Customer Service - Ability to multi-task, depending on the criticality of the tasks. - Self-motivated and should...

At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. **Responsibilities**: - Evaluate the quality of calls and chats conducted by our sales and support teams. -...

You work efficiently, multitask and address customers with a positive & can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally & externally, especially with our lovely customers....

Employee Engagement Lead Employee Engagement Lead - Cairo Bringing smiles is what we do at TTECfor you and the customer. As a Lead Communication Specialist working on site in Cairo, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What...

Senior Desktop Support Technician **Senior Desktop Support Technician - Cairo, Egypt** At TTEC, we’re all about the Human Experience. Elevated. As a Senior Desktop Support Technician in Cairo. You’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company...

Desktop Support Technician **Desktop Support Technician x 1 / Desktop Support Supervisor x 1 - Cairo** At TTEC, we’re all about the Human Experience. Elevated. As a Desktop Support Specialist or Supervisor in Cairo, Egypt. You’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning...

**Company Description** Publicis Media is one of the four solutions hubs of Publicis Groupe, alongside Publicis Communications, Publicis.Sapient and Publicis Healthcare. Led by Steve King, CEO, Publicis Media is comprised of Starcom, Zenith, Digitas, Spark Foundry and Performics, powered by digital-first, data-driven global practices that together deliver...