Donor Relations Representative

6 months ago


مصر, Egypt Grifols Egypt for Plasma Derivatives Full time

**Job objective**

Donor Relations Representative is responsible for ensuring the best-in-class donor service. He/ she shall oversee the donor journey inside the donation center as well as all the communications in between donation visits. He/ She shall work with donation center staff, assists them in resolving donors complaints, improving donors service, and maintaining satisfied donors. Donor Relations Representative shall be the donation center champion for the donor CRM system; engaging the donors, respond to their inquiries and keep them updated. He\she oversees the implementation of donor retention and loyalty programs. He\she shall work generated leads for conversion, follow up on call center and other marketing activities within the donor recruitment area for the donation center. Donor Relations Representative is responsible for donation center administrative work as assigned by the direct managers. - This role is rotational shifts (Day and Night shits) and not fixed

**Key responsibility**
- Serve as a point of contact for donor affairs in the donation center.
- Coordinate and organize the donor journey inside the donation center.
- Donor Center CRM champion: approve & follow up on appointments, generated leads, announcements and reminders.
- Oversee the implementation of Donor retention and loyalty programs within the donation center.
- Follow up on generated leads from the landing page: contacting leads and keep appointments.
- Coordinate and follow up with the call center for leads conversion, donors enquires and complaints.
- Send daily reminders for regular donors (next donation date).
- Track and follow up donors complaints.
- Conduct and analyze Donor satisfaction surveys.
- Coordinate the donor journey inside the Donation Center for time and efficiency.
- Keep the Donor Center appointments calendar updated.
- Proactively anticipate obstacles and propose solutions for better donor service.
- Maintain a proper and presentable donation center.
- Carry out administrative work as assigned by the direct managers and keep the proper documentation system to the related activities and duties.

**Academic experience required**
- Bachelor s Degree in related fields and requires a minimum of 3 years of related experience in customer service and sales.

**Computing skills**

**Personal skills**
- Outstanding communication skills.
- Strong Interpersonal skills.
- Maintain a positive attitude focused on customer satisfaction.
- Critical thinking and problem solving.
- Analytical.
- Time management.
- Conflict management
- Teamwork.

**Languages**
- Very Good written and spoken English and Arabic.



  • مصر, Egypt Grifols Egypt for Plasma Derivatives Full time

    **Job objective** Donor Relations Representative is responsible for ensuring the best-in-class donor service. He/ she shall oversee the donor journey inside the donation center as well as all the communications in between donation visits. He/ She shall work with donation center staff, assists them in resolving donors complaints, improving donors service,...


  • مصر, Egypt AirZone Egypt Full time

    **Company Description** AirZone is Egypt's entertainment pioneer and the first indoor trampoline park. We provide fun fitness and present new sports trends that offer awesome workouts for healthy fun. With a focus on jumping, flipping, and landing in a foam pit, we promise our customers the pure joy of flying. At AirZone, we believe that fitness can be fun...


  • مصر, Egypt Amideast, Inc. Full time

    **COMPANY DESCRIPTION** Provide leadership and direction to the Grants department, by identifying & approaching prospective donors, developing projects, and monitoring and evaluating ongoing programs. Oversees the financial administration of grants, and ensures that program staff accomplish their approved program initiatives while meeting compliance and...


  • مصر, Egypt Save the Children Full time

    **TITLE**:Business Development Officer - **TEAM/PROGRAMME**:Programme Development and Quality - **LOCATION**:Greater Cairo - **GRADE**: 4 **CHILD SAFEGUARDING**: Level 3: the post holder will have contact with children and/or young people _either _frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because...

  • Chief of Party, Egypt

    6 months ago


    مصر, Egypt Banyan Global Full time

    Overview: Banyan Global is seeking a Chief of Party (COP) for the anticipated USAID-funded Egypt Macroeconomic Activity. The project will be five years and address macroeconomic issues in the areas of public finance, debt management, climate change financing, monetary policy, and attracting foreign investment. This position will be based in...

  • Center Manager

    6 months ago


    مصر, Egypt Grifols Egypt for Plasma Derivatives Full time

    **Job objective** The Center Manager (CM) acts as the general manager for a GEPD plasma Donation Center (DC), responsible for managing and optimizing the whole operations related to the DC including financial, marketing, administrative, regulatory, quality, personnel, systems, supplies, equipment and other infrastructure\facility-related controls. CM has...

  • Center Physician

    8 months ago


    مصر, Egypt Grifols Egypt for Plasma Derivatives Full time

    **Job objective** The Center Physician (CP) works under the supervision of Center Manager and the Plasma Operations and Medical Director. The CP plays a critical role in the donation process where he\she has supervision on the whole process and relevant staff to ensure donors safety and plasma quality. The CP ensures that the centers medical staff follows...


  • مصر, Egypt Grifols Egypt for Plasma Derivatives Full time

    **JOB OBJECTIVE** To ensure the correct implementation of Standard Operating Procedures (SOPs) in plasma center following the guidelines established To evaluate processes, develop action plans, and coordinate the strategic implementation of system processes and corrective actions in order to ensure product quality, donor suitability and donor safety. This...

  • Center Physician

    7 months ago


    مصر, Egypt Grifols Egypt for Plasma Derivatives Full time

    **Job Objective**: The Center Physician (CP) works under the supervision of Center Manager and the Plasma Operations and Medical Director. The CP plays a critical role in the donation process where he\she has supervision on the whole process and relevant staff to ensure donors safety and plasma quality. The CP ensures that the centers medical staff follows...


  • مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...

  • Center Physician

    6 months ago


    مصر, Egypt Grifols Egypt for Plasma Derivatives Full time

    **Job objective** The Center Physician (CP) works under the supervision of Center Manager and the Plasma Operations and Medical Director. The CP plays a critical role in the donation process where he\she has supervision on the whole process and relevant staff to ensure donors safety and plasma quality. The CP ensures that the centers medical staff follows...

  • Chief of Party

    6 months ago


    مصر, Egypt Creative Associates International Full time

    Overview: Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, democratic institutions, and stabilization. Based in Washington, D.C., Creative has a field presence in more than 25 countries with a strong client portfolio that includes the U.S. Agency for International Development...

  • Center Physician

    6 months ago


    مصر, Egypt 00E1 - Grifols Egypt Plasma Der Full time

    ¿Te gustaría unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres contribuir a mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salud que desde 1909 mejora la salud y el bienestar de las personas en todo el mundo. Somos líderes en medicamentos hemoderivados y...


  • مصر, Egypt HVD Egypt Full time

    HVD Egypt is hiring a full-time on-site role for a Guest Relations Assistant located in Cairo, Egypt. The Guest Relations Assistant will be responsible for performing front desk and customer relations duties, including answering, and transferring phone calls, greeting visitors, and providing general clerical support. The Guest Relations Assistant will also...


  • مصر, Egypt Amideast, Inc. Full time

    **COMPANY DESCRIPTION** The Project Lead is responsible for leading on the English language grant portfolio in Alexandria. The Lead develops and monitors program timelines and other related templates to ensure timely delivery of all activities based on the proposal and agreement with the donor including full compliance with M&E plan. S/he coordinates all...


  • مصر, Egypt Save the Children Full time

    **TITLE**:Finance & Grants Officer**TEAM/PROGRAMME**: Finance Team**LOCATION**:Aswan**GRADE**: 4**CONTRACT LENGTH**:12 months **CHILD SAFEGUARDING**: Level 3: the post holder will have contact with children and/or young people _either _frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work...


  • مصر, Egypt Nile Sugar Full time

    1. Develops and maintains a company investor relations plan 2. Performs a comprehensive competitive analysis, including financial metrics, equities performance on the stock markets 3. Develops and monitors performance metrics for the investor relations function 4. Establishes the optimum type and mix of shareholders, and creates that mix through a variety of...


  • مصر, Egypt Save the Children Full time

    **TITLE**:Finance & Grants Officer**TEAM/PROGRAMME**: Finance Team**LOCATION**:Cairo (possibility of travel to other governorates)**GRADE**: 4**CONTRACT LENGTH**:6 months **CHILD SAFEGUARDING**: Level 3: the post holder will have contact with children and/or young people _either _frequently (e.g. once a week or more) or intensively (e.g. four days in one...

  • Sales Representative

    6 months ago


    مصر, Egypt Daleenda Full time

    Daleenda is seeking a motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for identifying and pursuing new business opportunities, building relationships with clients, and driving revenue growth for the company. Daleenda is a leading technology firm, and this role plays a crucial part in...

  • Gender Team Lead

    6 months ago


    مصر, Egypt Pathfinder International Full time

    **Project Overview** Pathfinder International is seeking a Positive Youth Development Team Lead for the newly USAID-funded OSRA program. The OSRA program is five-year Pathfinder-led USAID-funded project. The goal of the OSRA program is to improve family health outcomes by reinforcing the national family planning and reproductive health (FP/RH) program in...