CRM Executive

3 weeks ago


Cairo, Egypt People Dynamics Full time

**Summary**:

- Provide customers with high level of customer service in accordance to service level agreements (SLA) while achieving the set & agreed KPIs resulting in a greater customer satisfaction and adding value to customer care department.

**Skills**:

- Bachelor degree in Business administration or equivalent.
- 4+ years of experience in **Real Estate environment.**:

- Customer focus & service oriented.
- Excellent communications and interpersonal management skills
- Ability to manager time and prioritize work efficiently.
- People & stress management.

**Duties**:

- Attend to talk-in customers with minimum waiting time using the followed system.
- Be courteous, polite, helpful and professional in customer approach.
- Maintain accurate customer history in the system via interactions and service requests in accordance with customer care SLAs.
- Handle complaints, customer queries, resolve issues within specified timelines.
- Conduct necessary research and follow with other departments on behalf of the customer before coming up with recommendations.
- Provide status update to customers on pending/ongoing cases.
- Escalate customer issues & report major problems to line manager.
- Prepare all needed forms & collect the evidence in the file support the client’s case in line with policies & procedures.
- Provide clarification to customers with regard to customer life cycle policies & procedures.
- Collect customer feedback from walk-in customers.
- Perform duties and responsibilities as needed as well determine and manage priorities with minimum guidance.


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