Retention Specialist

2 days ago

Cairo, Egypt Tamatem Full time

As a **Retention Specialist at Tamatem**: you will work on developing and implementing retention marketing strategies to improve customer satisfaction, reduce churn, and increase revenue. You will work closely with the product, marketing, and customer support teams to analyze customer data and provide insights that will inform both short as well as long-term retention strategies.

**Your role in Tamatem's world**:

- Developing and executing the gamer Retention Strategy to optimize Key Performance Indicators including customer lifetime value, key touch points, retention/churn levels and average revenue per player.
- Analyzing data to identify different users' segments/ cohorts & design targeted campaigns for each segment.
- Tracking the effectiveness of scheduled campaigns through regular reporting, including details of customer behaviour, gameplay and value addition.
- Make strategic recommendations on necessary fundamental changes in order to drive user engagement, retention and profitability.
- Control the overall retention bonus spending and achieve revenue growth Month on Month.
- Align with the Monetization and Product teams’ roadmaps and priorities.

**Requirements**:

- 3+ years of proven experience with customer life cycle management across multi-brands / products/regions, preferably in online gaming
- Hands-on experience with at least one CRM tool (Adjust, CleverTap, Webengage, MoEngage etc)
- Analytical, data-driven and well-versed in Excel.
- Knowledge of CRM Statistics, Analysis and Tools, all involving retention, reactivation and communication with customers are mandatory.
- Strong team player and comfortable working in fast-paced, matrix environments.
- Fluency (Written+Verbal) in Arabic and English is non-negotiable for this role.

**Benefits**

You will love:

- Our vibrant and fun working environment. We are a curious, hard-working, and energetic group ready to take over the world
- The continuous learning and career growth
- Our competitive salaries and annual raises.
- Some other COOL perks

  • Specialist CRM

    2 weeks ago

    Cairo, Egypt Talabat Full time

    When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...

  • Campaign Management Senior Specialist

    2 days ago

    Cairo, Egypt OLX MENA - EMPG company Full time

    Campaign Management 360 is a web-based ad management system for advertisers and agencies. It helps in managing digital campaigns across websites and mobile. This includes a robust set of features for ad serving, targeting, verification, and reporting. Experience in using the below tools is a MUST: CLM Tools: 1.braze 2.Insider 3.Clevertap...

  • Security and Compliance Specialist

    7 months ago

    Cairo, Egypt FlairsTech Full time

    Cairo - 1-2 years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** **Responsibilities**: - Assist in completing customer security questionnaires for our products. - General knowledge of Information Security aspects (Access control, encryption, data storage/retention, network...

  • QA Compliance Specialist

    4 days ago

    Cairo, Egypt Multicare Egypt for Pharmaceutical Industries Full time

    Multicare Egypt for Pharmaceutical Industries is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions. Multicare is a well-established...

  • Business Development Representative

    2 weeks ago

    Cairo, Cairo, Egypt Nok Human Capital Full time

    Nok Human Capital is a leading provider of innovative payment solutions, and we are currently seeking an experienced Business Development Representative to join our team. As an Inside Sales Specialist, you will play a crucial role in identifying new business opportunities and building relationships with clients to drive revenue growth.About the Job:We are...

  • Organizational Development Specialist

    7 months ago

    Cairo, Egypt Domiatec Holding Full time

    Work with operations and corporate staff to assess the organization’s needs, skill gaps and opportunities for people development.Consult with management and other leadership to identify business processesWorks with the HR manager in identifying, creating/ designing and implementing leadership development tools/ solutions for all level of management within...

  • Hotel Account Manager

    1 week ago

    Cairo, Egypt Marriott Worldwide Full time

    **Job Number** 22095505 **Job Category** Sales & Marketing **Location** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** This position is responsible for strategically executing...

  • Strategic HR Business Partner

    4 weeks ago

    Cairo, Cairo, Egypt World Health Organization Full time

    Job OverviewThe World Health Organization is seeking a highly skilled Strategic HR Business Partner - Talent Acquisition and Workforce Development to join its team in the Eastern Mediterranean Region. This role will play a critical part in ensuring that the organization has a competent and motivated workforce available to deliver program activities in line...

  • Sales & in Store Analytics Senior Specialist

    5 days ago

    Cairo, Egypt NielsenIQ Full time

    Company Description - NielsenIQ works with clients to provide insights, thought leadership to drive their business and grow their portfolios. Our work helps our clients set growth strategies and determines what products you ultimately see on the shelf. Our team members are experts across various categories and are viewed as trusted partners by our...

  • French Customer Service Specialist Global Liquidity

    2 weeks ago

    Cairo, Egypt HSBC Full time

    **Why join us** **The Opportunity**: **Role Context**: - Excellent communication skills - Written & Verbal (French/English/Arabic). - Attention to detail - Proven track record of strong focus towards high levels of Quality and Customer Service - Ability to multi-task, depending on the criticality of the tasks. - Self-motivated and should be able to work...

  • Director Human Resources

    7 months ago

    Cairo, Egypt Marriott International, Inc Full time

    **Job Number** 24042516 **Job Category** Human Resources **Location** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The Director of Human Resources will report directly to the property General Manager, with a...

  • Fso Area Manager

    2 weeks ago

    Cairo, Egypt Ericsson Full time

    As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for...