Senior Operations Manager

1 day ago


Cairo, Egypt Souq.com for E-Commerce LLC Full time

Eligibility Requirements:
Basic qualifications
- Bachelor's degree or equivalent.
- Direct experience managing and leading an operation
- Experience with performance metrics, process improvement and Lean techniques.
- Excellent communicator, in fluent written and spoken English, with the ability to communicate at all levels of seniority within a large organization.

Job summary

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Reporting to the General Manager/ Site Lead, the Amazon Customer Service Senior Operations Manager based in Cairo has below responsibilities:
**Responsibilities**:

- Lead and manage the outbound, inbound and ramp operations.
- Responsible for the overall safety, quality, performance and customer experience of the whole site.
- Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
- Accountability for meeting and exceeding operational goals.
- Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
- Mentor, train and develop teammates for career progression and learning.
- Ability to develop and share best practices across the shifts and network.
- Develop and implement processes required to support the launch of operations.

Preferred qualifications
- Master's Degree or MBA
- At least 5 years of experience in a Senior Management role.
- Experience leading process improvements though Lean process, Kaizen and Six Sigma.



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