Digital Channels Senior Technical Specialist

6 months ago


مصر, Egypt SSC Egypt Full time

A highly skilled and experienced Senior Digital Channel IT Specialist to join our dynamic Digital Channels team. As a key member of our team, you will play a vital role in driving the implementation of innovative features and executing project plans from initial requirement gathering to successful rollout.
Your primary focus will be on ensuring top-quality deliverables and delivering an exceptional customer experience throughout the entire process.

**Roles and Responsibilities**:

- Management of digital channels: Take charge of the technical aspects of digital channels, including handling new features, adjusting existing features, making configuration changes, performing tuning, and addressing fixes.
- Technical Implementation: Develop, code, configure, and thoroughly test the implementation of new technical features and configurations.
- Act as Subject Matter Expert: Efficiently collaborate with third-party vendors to conduct requirements analysis, produce action plans, ensure fulfillment of prerequisites, and take ownership of executing plans.
- Cross-organization engagement: Collaborate with key stakeholders and cross-functional teams to facilitate, develop, and execute necessary changes, ensuring timely and seamless implementation of technical activities.
- Security and Compliance: Ensure compliance with security requirements and regulations, and actively manage the outcomes of security scanning and security testing activities.
- Troubleshooting and Support: Act as a Level 3 technical support for the digital channel, investigating and resolving reported issues while delivering effective solutions.
- Exploration of Emerging Technologies: Stay up to date with emerging digital technologies to identify opportunities to leverage these technologies to enhance the digital experience.

**Requirements**:
**Professional Background**:
Possess 4 to 6 years of relevant work experience in similar roles.
**Mobile and Web Development**: Proficient in cross-platform mobile app development frameworks such as React Native, with extensive experience in web technologies encompassing HTML, CSS, and JavaScript.
**Digital Analytics Proficiency**: Familiarity with digital analytics tools like Google Analytics.
**Security and Compliance Experience**: Familiarity with digital channel security protocols, encryption standards, authentication mechanisms, and adherence to regulatory frameworks to ensure secure and compliant digital services.
**Time Management**: Demonstrates an understanding of prioritizing tasks across different tracks and effectively manages work time accordingly.
**Communication and Collaboration**: Exhibits strong interpersonal and communication skills to collaborate effectively with cross-functional teams, stakeholders, and third-party vendors.
**Problem-Solving**: Possesses excellent analytical thinking and sharp problem-solving abilities, capable of swiftly identifying issues, troubleshooting problems, and proposing innovative solutions.



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