Learning Operations Specialist

6 days ago


القاهرة, Egypt Sprints Full time

This role is responsible to ensure exceptional customer satisfaction and create a WOW effect. The role serves as the company's quality hub, responsible for closing the feedback loop with all other teams by effectively communicating customer insights. Additionally, this role acts as the company's data center and experts in Monitoring, Evaluation, and Learning (MEL), focusing on data analysis and evaluation processes.

**Main Duties and Responsibilities**:
**Curriculum Management and Development**:

- Support learners in choosing appropriate career paths, learning resources, and methods.
- Analyze existing curricula and recommend improvements to align with learner needs.
- Develop new curricula, learning objectives, and outcomes to enhance the effectiveness of educational programs.
- Gather all the factors affecting the learning process and identify potential weaknesses in the curriculum.

**Learner Support and Retention**:

- Respond to all learner communications within the set service level agreements (SLA).
- Manage learner acquisition and retention activities, including calls, meetings, live videos, events, and face-to-face interviews.
- Responsible for the learners’ and experts’ onboarding and adjourning processes.

**Data Analysis and Reporting**:

- Examine learner analysis, and conduct full analysis of learner results, program impact, and trainer performance.
- Prepare detailed reports for top management, highlighting patterns, potential issues, and actionable insights.
- Analyze the effectiveness of instructional materials and suggest improvements to enhance program delivery.
- Communicate with learners via different social media platforms, serve as an online consultant, capture +/- trends and provide suggestions of improvements to the marketing team.

**Quality Assurance and Feedback**:

- Visit learning sessions to ensure high standards of delivery are met and provide constructive feedback.
- Gather feedback from learners and experts, identify areas for improvement, and communicate these to the relevant teams.

**Digital Learning Tools and Innovation**:

- Stay updated on the latest learning technologies.
- Advise learners and experts on the effective use of digital learning tools to enhance the learning experience.

Job Requirements

**Education**:Bachelor’s degree in relevant field

**Experience**: Minimum 1 year experience in a similar role

**Skills**:

- Proficiency in Google Suite and technology awareness.
- Strong problem-solving abilities and teamwork skills.
- Excellent command of written and spoken English.
- Self-organization and time management skills.
- Excellent communication skills and a people-oriented approach.

**Skills**:

- Learning

Job poster

Aya Zakaria



  • القاهرة, Egypt Education Development Center new Full time

    **Company Description** EDUCATION DEVELOPMENT CENTER (EDC)** **Education Development Center (EDC)** is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and underserved populations. Since 1958, we have been a leader in designing, implementing, and evaluating...

  • HR Specialist

    4 days ago


    القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for an HR Specialist - Learning & Development for one of our partners, a global leader in the chemical industry field. **Job Summary**: The Specialist - Learning & Development will play a pivotal role in supporting the design and implementation of Learning & Development processes, initiatives and programs...


  • القاهرة, Egypt almentor Full time

    **Abou**t almentor**: We are the leading Video-Learning Platform in Arabic! Established in 2016, we produced over 1000 online courses for individuals, corporations, and government entities across Egypt and the Gulf. Our platform is a hub of knowledge, fostering lifelong learning and growth for individuals around the globe. We are a purpose-driven team. Our...


  • القاهرة, Egypt Souq.com for E-Commerce LLC - G32 Full time

    A completed Bachelor’s Degree from an accredited university. Basic knowledge in using Software like Articulate 360 and Photoshop and video editing to create training content. Proficiency with Microsoft Office (Excel, Word, PowerPoint) and MS Outlook Excellent analytical skills with attention to details. Capacity to exercise independent judgment in...


  • القاهرة, Egypt Arpu Telecommunication Services Full time

    **Description**: We are seeking an experienced and detail-oriented **Senior content Operations Specialist** to oversee the full content lifecycle for our Video on Demand (VOD) platform. This role includes supervising a team of Operations Specialists responsible for content delivery, presentation, and data-driven optimization. As a key leader, you will drive...


  • القاهرة, Egypt ALL4GO Full time

    **We’re Hiring! TOURISM SECTOR COMPANY** At **ALL4GO**, we continue to grow and are looking for an **Operational Specialist** to join our operations team. Who are we looking for? ✔ **Languages**: Fluent Spanish and English (spoken and written). Portuguese is a plus. ✔ **Experience**: - At least **2 years** of experience in handling tourism...


  • القاهرة, Egypt Decima International Full time

    Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet...


  • القاهرة, Egypt SOUM Full time

    **About us**: Soum is on a mission to revolutionize e-commerce in the MENA region and beyond by building the most convenient and trustworthy re-commerce marketplace in the region. We're reshaping how C2C marketplaces operate, making buying and selling second-hand products seamless and reliable. Since our launch in July 2021, Soum has become one of the...


  • القاهرة, Egypt SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers, perform all Service Operations activities according to SITA...


  • القاهرة, Egypt Dopay Full time

    **About dopay**: dopay is dedicated to transforming payroll and financial inclusion for businesses and workers in emerging markets. We’re looking for a skilled and technically proficient **Revenue Operations Specialist** to join our team. This role will play a critical part in optimizing our revenue operations across marketing, sales, and customer success...

  • Software Engineer C++

    4 weeks ago


    القاهرة, Egypt Tether Operations Limited Full time

    **_Join Tether and Shape the Future of Digital Finance_** At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of...


  • القاهرة, Egypt Johnson & Johnson Full time

    J ohnson & Johnson Innovative Medicine is recruiting for a Commercial Operations Specialist to be located in Cairo, Egypt. About Johnson & Johnson Role Responsibilities: - Support the Operations Function in monitoring forecast accuracy for all SKUs and analyzing trends to improve forecasting accuracy. - Assist in inventory management for all SKUs,...

  • LMS Specialist

    2 weeks ago


    القاهرة, Egypt almentor Full time

    **About almentor**: Founded 2016 with a singular vision of empowering lifelong learning and personal growth for all, through accessible and impactful education,** almentor** become the leading online learning platform that offers a high-quality education to learners around the world. **Our Mission**: almentor is on a mission to increase accessibility to...

  • Mel Specialist

    6 days ago


    القاهرة, Egypt Sprints Full time

    The MEL (Monitoring, Evaluation, and Learning) Specialist plays a crucial role in ensuring that our learning programs create measurable and significant impacts on learners' lives. MEL Specialist will focus on: - Monitoring program implementation and progress. - Evaluating the effectiveness of learning outcomes. - Learning from our findings to continually...


  • القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Senior Organizational Development Specialist for one of our partners, a global leader in providing professional services. **Job Summary**: The Organizational Development Specialist will be responsible for driving the designing and implementing initiatives that foster organizational growth and...


  • القاهرة, Egypt Teleperformance Full time

    Teleperformance is a global digital business services company committed to supporting communities, clients, and the environment. We provide advanced, digitally-powered business services to streamline operations for the world's leading brands. **Role Description** This is a full-time on-site role for a Telecommunications Specialist located in Cairo, Egypt....


  • محافظة القاهرة, Egypt Tether Operations Limited Full time

    Tether, the founder of the first, largest, and most widely used stablecoin USD₮, is rapidly expanding into a wide range of sectors, including secure and unstoppable communication technologies, energy production, mining, and further fintech infrastructure. All of these themes share and are deeply rooted in the principles of Bitcoin, which include...


  • القاهرة, Egypt Vodafone Full time

    **Role Purpose**: Execute and operate all Data center operations activities over 24/7 shift base covering Datawarehouse and Billing cycles generation and backup, housekeeping and monitoring activities for all Vodafone Egypt systems hosted in the Vodafone Egypt datacenter. - Data Processing, - Data Center Experience, Reporting Skills, Supply Management,...


  • القاهرة, Egypt Parent ApS Full time

    (Remote Work) We are looking for a dedicated, resourceful, and friendly Technical Customer Support Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. If this...


  • القاهرة, Egypt inDrive Full time

    , Cairo We are seeking a highly motivated and experienced Senior Driver Operations Specialist to join our team in Egypt. In this role, you will be responsible for leading and executing strategic initiatives to recruit, onboard, and retain high-quality drivers for our platform across the country. You will work closely with cross-functional teams to drive the...