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Operations Associate

4 months ago

مصر, Egypt HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Operations Associate**.

**Principal responsibilities**
- Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all work is processed within PLA
- To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.
- To be aware of the nature of our customer’s business and alert any unusual transactions, to Line Management
- Proactively participating and leading change / transformation initiatives across the site and the bank
- Ensure that the customer is at the heart of everything we do both personally and as an organisation by ensuring work is completed in accordance with established procedures and standards.
- Ensure a high degree of accuracy in order to minimise operational risk
- Work productively and professionally. Demonstrate ways to improve customer service and increase productivity.
- To operate Operational and FCC Controls
- To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.

Requirements

**Requirements**:

- Trade finance Experience Required
- Awareness of the trade facilities and customer trade cycles
- Strong interpersonal skills
- Excellent English (written and verbal) communication skills
- Medium-high MS office knowledge/skills (especially Excel)
- Previous experience in large scale centralized operations is desirable
- Flexibility to work in time zones as required by business

**You’ll achieve more when you join HSBC.**

**Issued by HSBC Electronic Data Service Delivery (HEDS)