Service Delivery Line Manager

4 months ago


مصر, Egypt Ericsson Full time

**About this opportunity**

Service Delivery Line Manger is responsible for delivery fulfilment from Service Delivery Domain towards MA/CU. Ensuring efficient and high-quality service delivery from Global Service Delivery Domain.

The SDLM drives delivery effort to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models, supports deployment programs and common structures. SDLM also collaborates to ensure that work is executed within the scope of OHS requirements.

This role works very closely with other Line Managers being a part of Service Area Global Network Deployment (SA GND) community to nurture and grow competence in their respective domains (Implementation Manager & Project Planner). It also should work closely with Service Fulfillment Manager in delivery of projects.

**What you will do**
- Responsible to Build a productive work environment for individuals and own organization.
- Responsible for Line Management of the respective unit (e.g., Annual Salary Review, IPM goal setting & reviews, competence development, STV)
- Accountable for service execution.
- Responsible for delivery fulfilment of services towards MAs/CUs working closely with SFMs (Service Fulfillment Managers managing project deliveries)
- Responsible for own domain Competence & Capability Build through hiring, training & coaching according to dimensioning in alignment with SA Build Strategy and Resource Planning and SA Networks GRM organizations.
- Responsible for domain-based delivery satisfaction, to maintain delivery models, frameworks, job roles, assessments, and strategies.
- Improve and implement Service Based Delivery Strategy.
- Supports resolving of operational escalations.
- Unit employee empowerment and engagement
- Responsible for fulfilling Billability, Utilization & Efficiency targets and financial forecasting and budget fulfilment regarding global deliveries

SD Line Manager main interfaces
- Service Fulfillment Manager (SFMs)
- Other SA GND Functions, Common Supporting Functions, GND Academy
- People, Finance, Communications, Business Operations, OHS, Compliance, etc.

**You will bring**
- M.SC, MBA or equivalent through experience
- Very good people management skills and collaborating across boundaries
- Visionary and can anticipate changes in industry and technology to plan for adapting those in the SA Build
- Minimum of 5+ years in Telecommunication Industry
- Out of which 3+ years in People Management capacity
- 3+ years of implementation management or project planner/project support experience
- Good knowledge about Ericsson Support Tools & Processes.
- Good Knowledge of Financial and Delivery Model
- Collaboration and Communication Skills
- Fundamental Leadership Competence
- Change & Improvement Management Skills
- Deep understanding of NRO implementation management or project planner, project administrator scope of work, processes, models, tools and strategy Creating & Innovating
- Leading, supervising, and responding to change in a high pace environment
- Negotiation & Argumentation Skills, Project Management Skills, Presentation Skills

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village
Req ID: 723294



  • مصر, Egypt Ericsson Full time

    **Join our Team**: **About this opportunity**: We are now looking for a Service Delivery Line Manager, are you interested? In this role, you will ensure customer value and happiness through an efficient service delivery. As an SDM (Service Delivery Manager), you will support service sales directly or indirectly via the unit resources as you understand and...


  • مصر, Egypt Oracle Full time

    Service Delivery Manager-230003QW **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Service Delivery Manager** To manage and develop the Managed Cloud Services (MCS) relationship with designated account(s) throughout the engagement against the contractual deliverables &...


  • مصر, Egypt Philips Full time

    **Job Title**: Service Delivery Manager As a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments. Be responsible for customer satisfaction and...

  • Customer Service

    4 months ago


    مصر, Egypt Yalla Order Delivery App Full time

    We are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings...

  • Customer Service

    3 months ago


    مصر, Egypt Yalla Order Delivery App Full time

    We are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings...


  • مصر, Egypt Yalla Order Delivery App Full time

    We are looking for a delivery manager & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as leading the drivers team, monitoring progress, orders assignment and supervision, office tasks such us creating daily reports, data entry,...


  • مصر, Egypt Oracle Full time

    Principal Service Delivery Manager - Oracle Managed Cloud Services for Middle East and Africa-230003QV **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Principal Service Delivery Manager - Oracle Managed Cloud Services for the Middle East and Africa** To manage and develop the...


  • مصر, Egypt Speedcast Full time

    Manager Service Delivery The Service Delivery Manager interacts directly with Speedcast’s customers maintaining strong relationship and ensures that a consistent high-quality service is provided. The SDM will oversee the delivery and ongoing performance of Speedcast’s services and related technical support to customers that achieve specific performance...


  • مصر, Egypt Baker Hughes Full time

    **Cementing Service Delivery Coordinator**: Do you enjoy being part of a successful team? Would you like to take ownership of a team delivering service to our customers? **Join Our Pressure Pumping Team** We are the leader in oil & gas industry. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. We...


  • مصر, Egypt Baker Hughes Full time

    **Service Delivery Coordinator (Pressure Pumping)** Do you enjoy being part of a successful team? Would you like to take ownership of a team delivering service to our customers? **Join Our Pressure Pumping Team** We are the leader in oil & gas industry. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir...


  • مصر, Egypt IBM Full time

    Introduction As a Application Management Services Service Line leader, you will support IBM’s consistent growth by bringing to the table your business development, sales, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM’s top technologies. If you’re...


  • مصر, Egypt Future Group Full time

    Join one of the leading **Translation & Localization** Companies in the world! **Future Group** Company is leading the localization market since 1994 with global subsidiaries serving North & Latin America, Asia, Europe, and MEA. We're currently expanding our team globally, join our global team in our new journey now! We are hiring Service Delivery Manager...


  • مصر, Egypt TTEC Full time

    Manager, Service Delivery At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. **What You’ll be Doing**Do you have a passion for leading,...

  • Ip Sec Line Manager

    3 months ago


    مصر, Egypt Ericsson Full time

    **About this opportunity** We are now looking for an IPSec Line Manager to lead different IP Security teams securing that project goals are met, customer’s expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of the contract. **What you will do** - Securing the necessary teams, resources and...


  • مصر, Egypt Baker Hughes Full time

    **Service Delivery Coordinator - Wireline**: **Do you enjoy leading a team that provides a high-quality service for our customers?**: **Do you love collaborating with teams to solve complex problems?**: **Join our Wireline Team** We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency,...


  • مصر, Egypt Baker Hughes Full time

    **Service Delivery Coordinator - Drilling and Completion Fluids**: **Do you enjoy being part of a successful team?**: **Would you like to take ownership of a team delivering service to our customers?**: **Join our Team** At Baker Hughes we provide industry-leading products and services that optimize the extraction, production, and processing of energy. We...

  • Manager Engineering

    4 months ago


    مصر, Egypt Delivery Hero Full time

    About the opportunity **A little bit about our engineering culture** We love finding new ways to shorten the feedback loops, create together and make an impact. To do so, our engineering culture and practices are based on eXtreme Programming (XP), Domain-Driven Design, Lean and Continuous Delivery. We believe that the assumption behind the “Speed vs...


  • مصر, Egypt Ericsson Full time

    **About this opportunity** The Last Mile of Supply Manager shall create and ensure Customer value and satisfaction through an efficient Last Mile of Supply operations for specific Ericsson markets. The line manager drives the Last Mile of Supply Process to fulfill customer orders and deliver products in a cost-efficient way to our customers on time. To...


  • مصر, Egypt Baker Hughes Full time

    **Service Delivery Coordinator - Subsea Products and Services**: **Would you like to play a key role in our business?**: **Would you like the opportunity to be responsible for business growth?**: **Join our successful team!** **Partner with the best** As a Service Delivery Coordinator - Subsea Products and Services you will be responsible for all...


  • مصر, Egypt CrossWorkers Full time

    **Service Delivery Specialist for International customers** **Title: Service Delivery Specialist** **Industry: IT Software** **Reporting Line: Technical Director & Client (POC)** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**: You will be working with a high degree of freedom with reference...