E2e Service

**What you’ll do**: **Role Purpose**: - Leading a team that is responsible to analyze and troubleshoot E2E Voice & Data network performance issues and ensure the best Mobile network performance through alignment and cooperation with Radio, CE, core, SM teams. - Leading a team that is responsible to analyze and troubleshoot benchmark and customer...

**Telecommunications** Digital Talent MENA is hiring the role of E2E Solution Architect for one of our Clients in Egypt. Our Client is one of the biggest telecom Companies in Egypt. **Key Responsibilities**: - Analyze, interpret, and translate business requirements into technical system requirements/specifications Develop end-to-end technical solutions...

**Job Description** Job Purpose** The project management role is responsible for managing all aspects of project activities from costing, set-up, execution, data quality to end deliverables. Ensuring that projects are completed within established budgets, parameters, schedule and quality standards. Proactive approach to address potential operational risks...

Contact Center Agent POSITION SNAPSHOT Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model - Provide timely resolution of Financial Services queries (Vendor/Supplier questions) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and timeliness...

Janssen Egypt is recruiting for a Customer Service Associate to be located in Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson...

**Role Purpose**: You will be joining a Digital Architecture team responsible for owning and shaping customer journey oriented full stack Digital solutions for various business demands using modern software architecture patterns. You will also support Technical Architects & engineering teams with incrementally evolving our stack to continuously improve the...

**Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center -...

**Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and...

**Contact Center Agent (French Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS...

**Contact Center Agent (Turkish Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the...

**Data Analytics and Reporting Specialist** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Full-time *** As a professional in this role, you will be instrumental in developing and delivering business-impacting reports and analytics solutions. This involves collaborating with E2E Leads, Process Optimizers, Automation Partners, and Market and...

Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping...

Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping...

**Role Purpose**: The Fixed Connectivity market for wide area networks is undergoing a major transition as digital transformation, accelerating cloud adoption, demand for larger bandwidths, hyperscale needs and carrier business are driving the need to re-think the network and, in consequence, demand is accelerating for Vodafone Business future proof Ethernet...

**Role Purpose**: The Fixed Connectivity market for wide area networks is undergoing a major transition as digital transformation, accelerating cloud adoption, demand for larger bandwidths, hyperscaler needs and carrier business are driving the need to re-think the network and, in consequence, demand is accelerating for Vodafone Business future proof...

**Role Purpose**: The Fixed Connectivity market for wide area networks is undergoing a major transition as digital transformation, accelerating cloud adoption, demand for larger bandwidths, hyperscaler needs and carrier business are driving the need to re-think the network and, in consequence, demand is accelerating for Vodafone Business future proof...

**Role Purpose**: Support Vodafone Egypt enterprise business unit to achieve their new strategy Vodafone Next, by developing new products and platforms that can manage all the IoT devices into an eco-system. Product owner should build on research and analysis to come up with solutions to business problems, evaluate the current market and potentiality, and...

**Core competencies, knowledge and experience**: - Design, configuration, optimisation and administration of IT and network service management tools and related software and hardware like CICD E2E pipeline - Ability to build and optimize business services, business processes and IT services modelling - Understanding of Incident Management, Change...

**Role Purpose**: As a Global Product Manager, you will provide E2E global product lifecycle management for one of our DaaS products, working closely with local in-country Product Managers to ensure your product(s) are fully relevant and integrated into Vodafone Local Markets (Operating Companies). The role holder will have E2E accountability for their...

Overview: - Establish and lead a new order management team - Drive strong KPI performance (VF, OTIF, Cost), increase customer centricity thinking and execution in our teams with a E2E mindset, mirroring our local organization - Crucial/critical link between Cairo Customer Support organization and local/MU CS response coordinator to secure flawless execution...