Customer Service Supervisor

2 weeks ago


مصر, Egypt German University in Cairo Full time

**Responsibilities**:

- Supervising the Customer Service staff on their daily responsibilities.
- Following up on received complaints & corresponding to sender.
- Ensures adherence to GUC policies & values through monitoring and coaching staff.
- Communicating with other departments to facilitate problem solving.
- Providing staff with updated received information & answer their inquiries.
- Monitoring calls queue and take calls in times of high call volume
- Assisting and replacing Customer Service Manager during absence.
- Preparing reports when needed.

Skills and Abilities needed:
1. Excellent interpersonal & communication skills with the ability to communicate clearly and effectively.

2. Respectable, professional, courteous, helpful, patient and good listener.

3. Ability to multi-task under pressure & meet deadlines in timely manner.

4. Knowledgeable, reliable & demonstrates a high level of integrity

5. Details oriented with excellent organizational skills and accuracy.

Qualifications:
1. Education: University graduate.

2. Eight + years customer service experience with at least two years in a supervisory position (Previous experience in customer service is a must).

3. Excellent Arabic and English language skills.

4. Excellent computer skills.



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