Customer Engagement Supervisor

2 weeks ago


مصر, Egypt B.TECH Full time

Supporting and supervising operation team. - Manage customers accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints. - Record details of actions taken prepare and distribute customer activity reports maintain customer databases. - Manage administration communicate and coordinate with internal.
Minimum 3 Years of Experience in managing Customer service teams. 2 Years’ experience in Customer Service industry. Proficient in English
B.TECH was established in 1997 with 4 retail branches " Mokattam branch, SayedaZeinab branch, Orabi branch at Mohandessin and Maadi Grand Mall branch" By the year 2002, B.TECH was operating 23 own branches and on 2015 B.TECH opened its 61 branch at Alexandria Governorate which is the 8th branch at Alexandria to become the largest nationwide retailer of Household Appliances serving Egyptian consumers from Marina in the North Coast and Hurghada on the Red Sea, to Suhag and Aswan in the south. In 2005, B.TECH started its distribution operation and today we are the exclusive agent for a number of global brands including Ariston, Miele, Braun, Apple, Indesit, Crafft and Babyliss. Today, B.TECH has around 2000+ employees and stands as the largest nationwide distribution network bringing state-of-the-art Household Appliances and Consumer Electronics to Egyptian customers everywhere. In addition to the unparalleled stretch of conveniently located fully owned retail outlets, B.TECH reaches consumers in every governorate, city and town of Egypt through a large network of dealers and service centers.



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