English Customer Service
2 weeks ago
**Job Title**: English Speaking Customer Service Advisor
**Department**: Customer Service
**Reports to**: Customer Service Manager
**Job Summary**:
We are seeking a friendly, detail-oriented, and motivated Customer Service Advisor to join our customer-focused team. In this role, you will be the first point of contact for our customers, providing exceptional service by answering inquiries, solving problems, and building relationships with our clientele.
**Key Responsibilities**:
Providing product and service information to customers.
Identifying and assessing customers' needs to achieve satisfaction.
Building sustainable relationships and trust with customer accounts through open and interactive communication.
Providing accurate, valid, and complete information by using the right methods/tools.
Keeping records of customer interactions, process customer accounts, and file documents.
Following communication procedures, guidelines, and policies.
**Requirements**:
Proven customer support experience or experience as a Client Service Representative.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
High school diploma; further education in Customer Service or related field is a plus.
**Salary**: E£5,000.00 - E£5,500.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
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