Customer Service- Magic Planet

2 weeks ago

مصر, Egypt Majid Al Futtaim Full time

Guarantee maximum guest satisfaction, by providing an exciting, professional and enjoyable experience in addition to monitoring the orderly operation of the store’s equipment in a clean and safe environment - Carries out mínimal technical jobs (e.g. blocked tickets), empties and reconciles token machines when necessary and collects meter readings and reconciles tickets in machines. - Maintains the tidiness of the immediate work area to meet company standards. - Meets and assists guests on the floor to maximize their interest in using the games/rides available. - Keeps updated knowledge concerning promotions and fees in an aim to advise guests on the best value for money transactions available that meet their specific requirements. - Issues Magic Planet cards/tickets and carries out all the relevant transactions using the company’s Embed system including collecting and reconciling cash, vouchers, wristbands and coupons. - Issues and redeems prizes according to points’ value. - Maintains excellent customer service at all times in addition to handling all guest complaints promptly and professionally and ensures immediate escalation to the Floor Supervisor on duty as required. - Answers customers’ inquiries about payouts and redemption issues. - Ensures that the Redemption Counter/merchandise items are shuffled periodically and organized in an attractive manner to maintain a fresh look at all times. Monitors and carries out stock checks with the necessary controls. - Operates rides according to the Standard Operating Procedures (SOPs’) - Ensures that all guests use the Personal Protective Equipment (PPE) required for certain attractions in the correct manner. - Guarantees the safe operation and evacuation of rides in case of accident or breakdown - Guarantees children are signed in and out of appropriate areas when needed. - Completes all log entries in the log book on the daily basis as required. - Guarantees proper opening and closing of all rides, machines, and points of sales in the assigned area at the end of the shift/business hours. - Aware of gaming techniques of available games to answer guest inquiries about features of the games in the respective area of work to ensure safe and proper use. - Adheres to all the company’s policies and procedures with regards to Health and Safety, grooming, code of conduct, working hours and attendance. - Ensures that games, rides and any company property in the store are handled in the right manner to prevent damage. - Supervises and monitors stock movements from the store to Redemption and/or machines. - Acts as a Health and Safety representative when and where required as per the Management instructions in addition to any other duty assigned by the Store Management.
- Must have the ability to follow verbal and written communications and; communicate effectively with public and co-workers Ensures. - Good command of EnsuresEnglish language (verbal and written). - Computer literacy - Should maintain a high standard of cleanliness without instruction. - Should maintain a ensure high standard of guest services. Minimum experience - Previous experience in a similar field is preferred. - Experience in cash handling is preferred. Must be able to explain and enforce operating policies and procedures. - Should be pleasant, presentable, helpful and capable of answering questions regarding promotions, birthday parties, and general use. - Should be prepared to work overtime if needed. Minimum Qualifications/education - Bachelor degree with minimum relevant experience of 0-2 years in a customer service role within the leisure, retail and hospitality sector ideally gained operating family entertainment centers like Magic Planet. - Good command of the English language (verbal and written). - Computer literacy

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