Agent-front Desk-lead

6 months ago


محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

**Número de Empleo** 23155715

**Categoría de Empleo** Rooms & Guest Services Operations

**Ubicación** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VER EN MAPA

**Horario** Full-Time

**¿Ubicación remota?** N

**¿Reubicación?** N

**Tipo de Posición** Non-Management

**Descripción del Trabajo**

Asistir al personal para acelerar los pagos problemáticos (p. ej. problemas al procesar las tarjetas de crédito). Hacer un seguimiento con el huésped para comprobar que quede satisfecho con la solución de sus problemas. Procesar todos los registros de ingreso de los huéspedes mediante la confirmación de las reservaciones, la asignación de las habitaciones y la entrega y activación de las llaves de las habitaciones. Procesar todos los tipos de pagos realizados tales como los gastos de alojamiento y los pagos efectuados en efectivo, con cheques o tarjeta de débito o crédito. Anticiparse a las situaciones en las que se agota la disponibilidad de habitaciones y obtener alojamiento alternativo satisfactorio en caso de que el hotel no pueda alojar a los huéspedes con reservaciones. Procesar todas las partidas de los huéspedes, incluidos los cargos cuestionados o que se originan al abandonar la habitación fuera de horario. Atender, registrar y procesar todas las llamadas, los mensajes, las solicitudes, las preguntas o las inquietudes de los huéspedes. Coordinar con el Departamento de Limpieza a fin de hacer un seguimiento para que las habitaciones se encuentren en perfectas condiciones al ingresar los huéspedes. Preparar informes diarios (cantidad de llegadas y salidas), identificar solicitudes especiales y revisar los informes para comprobar su exactitud. Cobrar los cheques personales y los cheques de viajero de los huéspedes. Revisar el registro de turnos de los empleados y los libros de memos diarios y documentar la información pertinente en los registros. Computar la caja al comenzar y finalizar el turno. Balancear y entregar los recibos según las especificaciones de Contabilidad. Asistir a la gerencia en la capacitación, motivación y entrenamiento de los empleados; y servir como mentor o mentor departamental. Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; realizar capacitaciones y obtener certificaciones de seguridad.

Cumplir con todas las políticas y los procedimientos de la compañía; asegurarse de que el uniforme y la apariencia personal sean pulcros y profesionales; mantener la confidencialidad de la información patentada. Anticiparse a las necesidades de servicio de los huéspedes y atenderlas. Hablar con los demás utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los teléfonos utilizando el protocolo adecuado. Cultivar y mantener relaciones laborales positivas con los demás. Asegurar el cumplimiento de las expectativas y los estándares de calidad. Estar de pie, tomar asiento o caminar durante un período prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos.Ejecutar otros deberes de trabajo razonables solicitados por supervisors.
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._

Al unirte a la familia Sheraton, te convertirás en miembro de su comunidad mundial. Somos un lugar para encontrarse y conectar desde 1937. En Sheraton, los empleados crean un sentido de pertenencia en más de 400 comunidades de todo el mundo. Invitamos, acogemos y conectamos a los huéspedes mediante experiências atractivas y un servicio atento. Si te gusta trabajar en equipo y ofrecer una experiência significativa a los huéspedes, te animamos a explorar tu próxima oportunidad de empleo con Sheraton. Únete a nuestra misión de ser "El punto de encuentro del mundo". Al unirte a Sheraton Hotels & Resorts, te unes a una cartera de marcas con Marriott International.
**Estarás** donde puedes llevar a cabo tu mejor trabajo,
**comenzarás** a cumplir tu propósito,
**formarás parte** de un increíble equipo mundial y
**te convertirás** en tu mejor versión.



  • محافظة البحر الأحمر, Egypt MOVENPICK Full time

    **Company Description** Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with Collaborative, Friendly & Ambitious teamwork. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote...

  • Supervisor-front Desk

    7 months ago


    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Nº do Cargo** 23155713 **Categoria de emprego** Rooms & Guest Services Operations **Local** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Non-Management - A Marriott International é uma empresa que oferece oportunidades iguais de...

  • Supervisor-front Desk

    7 months ago


    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 23155713 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems processing credit card)....


  • محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 23155715 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems processing credit card)....


  • محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 23093836 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems processing credit card)....


  • محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 24104531 **Job Category** Housekeeping & Laundry **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality...


  • محافظة القاهرة, Egypt Ueni Ltd Full time

    **Who are we?** Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales. **Working Hours**:40h/week. Monday-Friday with one working weekend every 4 weeks. 9am-6pm EST Top performers...

  • Receptionist

    7 months ago


    محافظة جنوب سيناء, Egypt JLL Full time

    JLL supports the Whole You, personally and professionally. Responsible for monthly telephone list update. Professional guest reception/ notice related employee go to front desk for welcome/ timely arrange tea lady for tea and monitor the service level. Meeting room booking arrangement & meeting room daily check-up accord to standard, good meeting room...


  • محافظة البحر الأحمر, Egypt MOVENPICK Full time

    **Company Description** Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with collaborative, friendly & ambitious teamwork. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote...

  • Fullstack Engineer

    1 week ago


    محافظة البحر الأحمر, Egypt Elves App Full time

    **Senior Full-Stack**: - Collaborate with all team members to architect, conceptualize, and ship new features regularly - Build and maintain API services - Typescript language proficiency - Experience with modern fullstack nodejs frameworks (next.js, nuxt.js, nest.js, koa,...etc) - Creating and managing Background jobs (trigger-based/scheduled) - e2e Test...

  • Director of Culinary

    7 months ago


    محافظة البحر الأحمر, Egypt Marriott International, Inc Full time

    **Job Number** 24014828 **Job Category** Food and Beverage & Culinary **Location** Sheraton Soma Bay Resort, P.O. BOX 71, Red Sea, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The Director of Culinary Experiences will define, create and continuously innovate the...

  • Cell Lead

    7 months ago


    محافظة المنوفية, Egypt JTI - Japan Tobacco International Full time

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for **the consumers to choose from**. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are** free to be themselves**, and they are given the...

  • Full Stack Lead

    7 months ago


    محافظة الجيزة, Egypt McLedger Full time

    Company Description Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At McLedger Accounting Service, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in...

  • Full Stack Lead

    7 months ago


    محافظة الجيزة, Egypt McLedger Full time

    Company Description Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At McLedger, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices...


  • محافظة القاهرة, Egypt The Emirates Group Full time

    Job Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Companys commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various...

  • Process Lead

    7 months ago


    محافظة المنوفية, Egypt JTI - Japan Tobacco International Full time

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for **the consumers to choose from**. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are** free to be themselves**, and they are given the...

  • Corporate Receptionist

    9 months ago


    محافظة القاهرة, Egypt JLL Full time

    JLL supports the Whole You, personally and professionally. We are looking for a Workplace Experience Ambassador for our Integrated Facility Management business line. About JLL We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning,...

  • Full Stack Lead

    7 days ago


    محافظة القاهرة, Egypt flextock Full time

    Company Description Flextock is a YC-backed company focused to power the next generation of commerce in the region by offering e-commerce merchant the ability to scale their online businesses on demand. For local online merchants, we leverage technology to efficiently fulfill and deliver their orders through our network of last mile providers. Flextock is...


  • محافظة الدقهلية, Egypt AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...

  • Receptionist

    7 days ago


    محافظة القاهرة, Egypt JLL Full time

    JLL supports the Whole You, personally and professionally. We are looking for a Workplace Experience Ambassador for our Integrated Facility Management business line on our Amazon account dedicated team. About JLL We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world...