Supervisor Airport Services

2 days ago

محافظة القاهرة, Egypt The Emirates Group Full time

Job Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Companys commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various authorities. Ensure that all relevant areas of operations are fully covered. Job Outline: - Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with relevant procedures to minimise disruption to customers. - Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding Emirates requirements for the days operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost effective operation and that any inconvenience to our customers are minimised. - Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at an-route stations and destinations. - Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer. - Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner. - Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers. - Support, coach and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required Customer service levels. - Assist the ASM in conducting staff performance reviews in line with Performance Matters (i.e. setting staff?s objectives and development plan) and support the PM process by ensuring feedback is provided to staff PM reviews within stipulated time limits. - Carry out credit card verification and Travel documents checks diligently. - When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.
Qualifications & Experience: Airport Operations.Passenger Handling : : Minimum 'O? Level or equivalent. Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations. Experience: Given the specific requirements at outstations, a minimum of 4 years Airline Industry experience is required. Knowledge/Skills: A working knowledge of Reservations / Fares and Ticketing, Departure Control Systems. Knowledge of Baggage Tracing and claims handling. Knowledge of Microsoft Word/ E-Mail/ Excel advantageous. Fluent in spoken and written English and local language. Advanced skills in Customer Service Delivery. Please note that you must have the right to live and work in Egypt.
Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.

  • Operations Internship

    2 days ago

    محافظة الدقهلية, Egypt Duffle GmbH Full time

    The global travel retail industry is a €70 Billion market expected to double by the end of this decade. Despite its size, it is an industry that has seen very little digitalization and innovation over the past two decades. This must be solved. This is a unique startup position - with sufficient funding, we can offer a new startup's impact, growth...

  • IT Helpdesk Specialist

    3 weeks ago

    القاهرة, Egypt Misr Technology Services Full time

    **Helpdesk Specialist** provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them. An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be...

  • IT Helpdesk Specialist

    1 week ago

    القاهرة, Egypt Misr Technology Services Full time

    **Helpdesk Specialist** provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them. An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be...

  • Senior Supervisor Stewards

    3 days ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**25027769 **Job Category**Food and Beverage & Culinary **Location**Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Direct and assist Stewards in order to make clean up more efficient. Ensure water...

  • Warehouse Supervisor

    2 weeks ago

    محافظة الغربية, Egypt Nestle Operational Services Worldwide SA Full time

    **Location**: Tema **Company**: Nestlé Ghana Limited **Position Type**: Full time **Minimum Educational qualification**: Minimum of First Degree in Logistics and Supply chain management, Warehousing, Business Administration, or any related discipline. **Minimum Relevant work experience**: Minimum of 2 years’ experience as Warehouse Supervisor,...

  • Qc Supervisor E&i

    2 days ago

    القاهرة, Egypt Sos Services Full time

    Urgent Hire - QC Supervisor E&I- Client based in Abu Dhabi Available for Face-to-face interview in Egypt - Cairo - Quality Control Supervisor - University degree or equivalent with +7 years inspection experience - OR high school diploma with a + 10 years inspection experience. - 3 years directly relating to supervision of construction activities in ( oil,...

  • Supervisor-stewards

    3 days ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**25027769 **Job Category**Food and Beverage & Culinary **Location**Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Dirigir y asistir a los camareros para que la limpieza sea más eficiente. Asegurarse de que la...

  • Supervisor-loss Prevention

    2 weeks ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**24194507 **Job Category**Loss Prevention & Security **Location**Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación:Título de estudios secundarios o certificado equivalente de un...

  • Service Supervisor Iii

    1 week ago

    محافظة أسيوط, Egypt Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...

  • Laundry Supervisor

    3 days ago

    القاهرة, Egypt Brassbell For Hospitality Full time

    **Laundry Supervisor** Company Description Brassbell offers fully-serviced apartments in central Cairo and Alexandria, providing affordable and smart accommodation options for both business and leisure travelers. The apartments are handsomely furnished and serviced by professionally trained hospitality staff, offering cost-effective rates as...

  • Supervisor

    1 week ago

    محافظة القاهرة, Egypt Compass Group Full time

    **More about the role**: **Key Responsibilities**: - Ensuring all deliveries are checked and stored promptly and correctly - Supervising a small team, creating a positive environment where everyone feels welcomed and supported - Being a responsible key holder - Using the till, taking order and receiving payments - Assisting with weekly bookwork and any...

  • Website Content Management Supervisor

    2 weeks ago

    القاهرة, Egypt Nestle Operational Services Worldwide SA Full time

    **POSITION SNAPSHOT** Title: Website Services Supervisor Company: NBS Location: Cairo **Position Summary**: **Responsible and accountable for overall operational excellence of Brand Websites team across projects. Managing team members and workstreams to bring value to the business by ensuring consistent first time right service delivery. Support the...

  • Telephone Operator

    2 weeks ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Número de Empleo** 24141558 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios...

  • F&b Service Expert

    2 weeks ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Número de Empleo** 24145803 **Categoría de Empleo** Food and Beverage & Culinary **Ubicación** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Nuestro trabajo no consiste únicamente en servir comida en...

  • F&b Service Expert

    3 weeks ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**24207254 **Job Category**Food and Beverage & Culinary **Location**Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott tritt als Arbeitgeber für Chancengleichheit ein. Wir engagieren uns für die...

  • F&b Service Expert

    2 weeks ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Stellenangebotsnummer** 24181181 **Tätigkeitskategorie** Food and Beverage & Culinary **Standort** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt AUF KARTE ANZEIGEN **Beschäftigungsart** Full-Time **Nicht vor Ort?** N **Umzug?** N **Stellenart** Non-Management - Marriott tritt als Arbeitgeber für Chancengleichheit ein. Wir...

  • Supervisor-loss Prevention

    2 weeks ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**24194507 **Job Category**Loss Prevention & Security **Location**Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - A Marriott International é uma empresa que oferece oportunidades iguais de trabalho. Temos como...

  • F&b Service Expert

    3 weeks ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**25015678 **Job Category**Food and Beverage & Culinary **Location**Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until they...

  • Massage Therapist

    3 days ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Job Number** 24170362 **Job Category** Spa **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Provide massage services to guests using props and/or products. Provide body treatments to guests using body...

  • F&b Service Expert

    2 weeks ago

    القاهرة, Egypt Marriott International, Inc Full time

    **Job Number** 24181181 **Job Category** Food and Beverage & Culinary **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy...