Transportation Supervisor
4 days ago
**Purpose**:
Overseeing the transportation operation to ensure resources are effectively utilized to provide the best service that increase customer satisfaction and retention
**Responsibilities**:
- Handle all received customers’ requests
- Monitor the suppliers’ performance
- Communicate with the suppliers for maintenance and replacement in case of accidents or breakdowns
- Reporting any information that might impact company image, brand or functioning
- Build strong relationship with suppliers and customers
- Ensure that couriers are driving within the allowed speed limit and report any violation to the direct manager
- Develop, Train, mentor/ coach new and existing members
- Identify and propose training for direct reports
- Coordinate with the direct report and the HR team regarding the recruitment initiative and participate in the interviewing process
- Facilitate the flow of information horizontally and vertically
- Ensure the company image and brand is adhered to by all the team
- Setting KPI’s and conduct annual performance reviews for direct reports
- Follow up daily violations and accidents with the operation manager
- Report all monthly figures regarding cost and revenue.
**Job Requirements**:
- Bachelor’s degree
- Proficiency in MS Office (Excel, Word, PowerPoint and Outlook)
- 3 years of experience in relevant positions
- Customer centric with strong analytical skills.
- Excellent interpersonal and communication skills
- Business oriented and target driven persona.
**Company Overview**:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
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