ERP & Applications Support Team Lead

7 months ago


محافظة الجيزة, Egypt McLedger Full time

**Company Description**
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At McLedger, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance & Accounting Department.

Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
- Lead and manage a team of ERP & Applications Support specialists, providing guidance, support, and mentorship. - Set performance expectations,
- conduct performance evaluations, and foster a collaborative and positive team environment.
- Encourage continuous learning and professional development within the team.
- Coordinate and prioritize support activities to meet service level agreements (SLAs) and minimize system downtime.
- Utilize expertise in HubSpot and HR software integration to support the seamless flow of data between systems and optimize HR processes.
- Provide technical guidance and assistance to the team in troubleshooting and resolving complex issues.
- Leverage your experience in integrating HubSpot with HR software to ensure seamless data management and synchronization between systems.
- Collaborate with HR and IT teams to optimize the integration, streamline processes, and enhance employee engagement.
- Continuously review and enhance the ERP & Applications support processes to optimize efficiency and effectiveness.
- Identify opportunities for automation, standardization, and streamlining of support activities.
- Proactively seek ways to improve system performance, stability, and user experience in the context of HubSpot and HR software integration.
- Build and maintain relationships with key stakeholders, including HR teams, IT leadership, and business users.
- Collaborate with stakeholders to understand their needs, align support services, and ensure a high level of customer satisfaction.
- Communicate effectively, providing regular updates on support activities, issue resolution, and opportunities for process improvement.

**Qualifications**
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in leading and managing an ERP and Applications Support team.
- Expertise in integrating HubSpot with HR software for seamless data management and process optimization.
- Proficiency in incident management, problem management, and change management processes.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels. Abilities & Attitude
- The ability to explain technical concepts to non-technical stakeholders and build strong relationships is key.
- Ability to work under pressure and manage multiple priorities in a dynamic environment.

**Additional Information**
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At McLedger, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.

Join our McLedger Family and enjoy a **comprehensive benefits package** that includes **competitive compensation**, **comprehensive health coverage**, **professional development** **opportunities**, **work-life balance** initiatives, an inclusive** company culture**, and performance **bonuses **and **incentives**. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.



  • الجيزة, Egypt Jadeer Full time

    Jadeer is hiring on behalf of one of our clients in Egypt, our client is one of the leaders in software industry **Job Title: Application Support Engineer** **Scope: the scope of an Application Support Engineer is diverse and dynamic, offering numerous opportunities for professional growth and specialization in various areas of technology and...


  • الجيزة, Egypt Jadeer Full time

    Jadeer is hiring on behalf of one of our clients in Egypt, our client is a leading real estate company in the Egyptian market, primarily developing integrated residential, commercial real estate and resort projects. **Job Title: Oracle Technical Consultant Team Lead.** **Scope**:The Oracle Technical Consultant Team Lead will be responsible for overseeing a...


  • الجيزة, Egypt Flat6Labs Full time

    **About Flat6Labs** Flat6Labs is the MENA region’s leading seed and early-stage venture capital firm, currently running the most renowned startup programs in the region. Annually, Flat6Labs invests in more than 100 innovative and technology-driven startups enabling thousands of passionate entrepreneurs to achieve their daring ambitions and ultimately...


  • الجيزة, Egypt ICT Misr Full time

    **Role Description**: The ERP System Administrator is responsible for managing and maintaining the organization’s Enterprise Resource Planning (ERP) systems. This role involves ensuring the ERP system operates efficiently, supporting users, implementing system upgrades, and managing data integrity. **Key Responsibilities**: **System Management**: -...


  • الجيزة, Egypt Namasoft Full time

    Education :_ - BSc. with specialization in Business or Accounting or Computers ; a marketing background is highly desirable General Requirements: - Good negotiator. - Bilingual language skills (verbal, written English and Arabic) will be an advantage. - Presentable and good looking. - Must own a car and have valid driving license. - Experience in selling...


  • محافظة القاهرة, Egypt IQVIA Full time

    **Job Overview** Provides information technology support across a range of products and platforms. **Essential Functions** - Provides a broad range of information technology support activities on multi-platform environments. - Reviews, analyzes, and evaluates break/fix resolutions in regards to different systems operations and networking activity. -...

  • ERP Account Manager

    3 months ago


    الجيزة, Egypt Namasoft Full time

    **_Education and experience:_** - BSc. with specialization in Business or Computers / IT preferred; a marketing background is highly desirable - Minimum 5 years’ experience in promoting ERP software and business preferably in Egypt - Bilingual language skills (verbal, written English and Arabic) will be an advantage. - Valid driving license and willingness...


  • محافظة الجيزة, Egypt McLedger Full time

    **Company Description** Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing...


  • محافظة الجيزة, Egypt Jadeer Full time

    Utilize BI Tools to design and develop analytical content including reports, dashboards, and ad-hoc analyses and data sets. - Interpret data and analyze results to provide ongoing reports and dashboards and Provide insights. - Support end-user adoption of BI tools through trainings and creation of documentation. - Understand the existing source system data...


  • محافظة الجيزة, Egypt Future Group Full time

    Join one of the leading **Translation & Localization** Companies in the world! **Future Group** Company is leading the localization market since 1994 with global subsidiaries serving North & Latin America, Asia, Europe, and MEA. We're currently expanding our team globally, join our global team in our new journey now! We are hiring Business Development Team...


  • الجيزة, Egypt اورنچ مصر Full time

    About the job Supervisor, Application Support Engineer **Purpose of the job** - Development and implementation of strategies to prevent/minimize revenue leakages. - Minimizing fraud losses due to internal & external fraud by conducting risk analysis and developing controls over the revenue chain. - Delivering all project phases going through procurement,...


  • محافظة الجيزة, Egypt Future Group Full time

    **About Us**: Founded in 1994, Future Group Translation Services has grown into one of the world's most trusted translation and localization expert houses across the globe, carrying the legacy of 26 years of experience; serving the Americas, Africa, Europe, Asia & Pacific regions covering most of the international languages. **Scope of...

  • Team Lead, Engineering

    2 months ago


    الجيزة, Egypt Hikma Pharmaceuticals PLC Full time

    Job Purpose: To provide maintenance and install equipment for operational facilities while leading their respective team in order to ensure continuous operations with mínimal downtime and achieve target facility operational performance. Duties and Responsibilities: - Leads the engineering team members within the site to ensure all engineering requirements...


  • محافظة الجيزة, Egypt Future Group Full time

    **Boost Your Career as a Project management team lead with Our Growing Team!**: Are you ready to take your career to new heights with a global leader in translation and localization services? Look no further than **Future Group!** Since 1994, we've been at the forefront of the localization market, with a worldwide presence spanning North & Latin America,...


  • محافظة القاهرة, Egypt IQVIA Full time

    **Application Support Engineer**: **What to Expect**: - Develop and execute SQL queries to extract and manipulate data from databases. - Monitor and maintain web servers and API integrations, ensuring smooth functioning and responsiveness. - Collaborate with developers and cross-functional teams to identify and resolve technical issues. - Document technical...


  • الجيزة, Egypt Orange Full time

    **Purpose of the job** - Development and implementation of strategies to prevent/minimize revenue leakages. - Minimizing fraud losses due to internal & external fraud by conducting risk analysis and developing controls over the revenue chain. - Delivering all project phases going through procurement, analysis, initiation, execution and deployment -...

  • Content Team Lead

    2 months ago


    الجيزة, Egypt Future Group Full time

    Step into a Leadership Role with Future Group and Guide Content Excellence as Our Content Team Lead! **About Future Group**: Since 1994, **Future Group** has been at the forefront of the translation and localisation industry, expanding our impact across North & Latin America, Asia, Europe, and MEA. Known for our innovation and dedication to quality, we are...

  • Customer Support Lead

    5 months ago


    محافظة القاهرة, Egypt IQVIA Full time

    Provides Customer Service and Application support across a range of products and platforms. Essential Functions - Provides a broad range of information technology support activities on multi-platform environments. - Reviews, analyzes, and evaluates break/fix resolutions in regards to different systems operations. - Develops solutions to complex problems...

  • Full Stack Lead

    5 months ago


    محافظة الجيزة, Egypt McLedger Full time

    Company Description Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At McLedger Accounting Service, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in...

  • Full Stack Lead

    5 months ago


    محافظة الجيزة, Egypt McLedger Full time

    Company Description Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At McLedger, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices...