ERP & Applications Support Team Lead
8 months ago
**Company Description**
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At McLedger, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance & Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
- Lead and manage a team of ERP & Applications Support specialists, providing guidance, support, and mentorship. - Set performance expectations,
- conduct performance evaluations, and foster a collaborative and positive team environment.
- Encourage continuous learning and professional development within the team.
- Coordinate and prioritize support activities to meet service level agreements (SLAs) and minimize system downtime.
- Utilize expertise in HubSpot and HR software integration to support the seamless flow of data between systems and optimize HR processes.
- Provide technical guidance and assistance to the team in troubleshooting and resolving complex issues.
- Leverage your experience in integrating HubSpot with HR software to ensure seamless data management and synchronization between systems.
- Collaborate with HR and IT teams to optimize the integration, streamline processes, and enhance employee engagement.
- Continuously review and enhance the ERP & Applications support processes to optimize efficiency and effectiveness.
- Identify opportunities for automation, standardization, and streamlining of support activities.
- Proactively seek ways to improve system performance, stability, and user experience in the context of HubSpot and HR software integration.
- Build and maintain relationships with key stakeholders, including HR teams, IT leadership, and business users.
- Collaborate with stakeholders to understand their needs, align support services, and ensure a high level of customer satisfaction.
- Communicate effectively, providing regular updates on support activities, issue resolution, and opportunities for process improvement.
**Qualifications**
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in leading and managing an ERP and Applications Support team.
- Expertise in integrating HubSpot with HR software for seamless data management and process optimization.
- Proficiency in incident management, problem management, and change management processes.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels. Abilities & Attitude
- The ability to explain technical concepts to non-technical stakeholders and build strong relationships is key.
- Ability to work under pressure and manage multiple priorities in a dynamic environment.
**Additional Information**
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At McLedger, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our McLedger Family and enjoy a **comprehensive benefits package** that includes **competitive compensation**, **comprehensive health coverage**, **professional development** **opportunities**, **work-life balance** initiatives, an inclusive** company culture**, and performance **bonuses **and **incentives**. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
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