Fraud Officer
6 months ago
-Job description
**Some careers have more impact than others.**
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of **Fraud Officer**
**Principal responsibilities**
- Deal with customer’s queries in a 24/7 contact centre based environment. Ensure delivery of best in class service standards. Stay connected with fraud & scam trends & constantly endeavour to avoid any losses for the bank.
- Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud.
- Resolve queries in a timely and satisfactory manner.
- Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the fraud process as smoothly as possible.
- Facilitate and record escalations to the Fraud Manager.
- Perform against targets individually whilst contributing to the overall productivity of the team.
Requirements
- Decision making based on experience, judgment and Fraud Operations process knowledge.
- Knowledge of, and experience in problem solving techniques
- Ability to speak, understand and communicate fluently.
- Ability to write business letters and reports.
- Ability to learn quickly, retain and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Flexibility to work 24 / 7 working environment in line with business requirements.
- Ability to meet tight deadlines.
- Ability to build rapport with and relate to a wider range of people.
- Good MS Office Skills (Excel, PowerPoint, Word)
**You’ll achieve more when you join HSBC.
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