Real Time Analyst

2 days ago


مصر, Egypt UX Centers Full time

Dedicated advanced reporting Analyst will be required to handle all new onboarding and EWFM profile creation, changes, shift updates, headcount changes, within EWFM and Files The Altice and Vendor “Real Time Management Analyst” is responsible for maximizing resources to ensure the right numbers of agents are in the right place at the right time through scheduling and real
- time daily intraday management. This position requires the ability to demonstrate a strong understanding of WFM planning, forecasting, managing to demand and capacity concepts in a contact center environment. Daily Responsibilities: This is during Altice full operational hours 7 days a week Create and maintain real-time, historical and custom reports and analyze trends in a timely manner to improve the efficiency and effectiveness of the organization. Send out daily interval reports to Altice and Altice National Command Center Ensure and facilitate the best use of resources to meet the needs of Altice organization as defined by “Service Level agreements”. Assist in the development of new and/or redesigned processes based on both long-term strategies and tactical priorities. Effectively partner with other support areas to develop and execute on plans, strategies and results. Act in a collaborative capacity to resolves problems/issues quickly and effectively across all LOB’s. Monitor Altice contact center performance and make real-time staffing adjustments to ensure that service goals are met. Maintains constant communication across departments/sites to acquire and communicate details that influence call volume delivery, AHT or adherence against schedules. Optimize the use of real-time monitoring tools (RTA) and workforce management techniques to improve resource efficiency and effectiveness. Monitor multi-site real time adherence and communicate with sites when agents are out of adherence. Analyze current days queue performance, compare with staffing plan and previous day's historical to develop a course of action to ensure service level goals are met. Conduct real-time resource re-forecasting, utilizing scheduling software to meet daily/intraday service level targets. Work closely with other team members (internally and externally) to effectively coordinate activities of resources based on volumes and staffing across multiple sites. Set skill priorities and adjust as needed. Track, address and escalate interrupted work (including system issues) while reporting any significant developments and provides reallocation recommendations to CS and Altice Command Center and Site leadership. Upkeep daily journal of day's events to ensure all actions taken are documented Provide stats throughout the daily/intra-day performance reports to CS leadership and Altice National Command Center Enter EWFM Staff Agent Exceptions real-time for all daily scheduled agent movement as information is and should be provided by the Operations Team real-time (heavy workload and VERY critical to Altice hourly/daily/weekly)
Call center experience Ability to work nights and weekends as needed 1-2 years relevant working experience in a call center Previous Genesys and/or eWFM (Aspect) experience preferred
UX CENTERS, AN ARSENAL OF INNOVATIVE SOLUTIONS. UX CENTERS, a major player in the outsourcing of customer relations activities, is present in several countries and provides an offer that meets the challenges of globalization and multi-service expertise, making it possible to cover the entire value chain of customer relationship. For several years, UX CENTERS has supported its customers operating in multiple sectors and industries, in creating value and optimizing the customer experience, with a unique approach oriented towards operational excellence. UX CENTERS has put innovation at the heart of its operational strategy, through the implementation of a unique and exclusive technology worldwide. Combining human intelligence and artificial intelligence, UX CENTERS offers optimal proactive services. By your side, we design innovative solutions, tailor-made and adapted to your profession and at each stage of the customer journey. UX CENTERS continues to build strong strategic relationships with its customers. We work closely together to achieve the objectives set in terms of performance, transformation or financial results.



  • مصر, Egypt elmenus technologies Full time

    Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to the Customer support Team. - Coordinate with Scheduling Analyst to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. - Work closely with the Customer support Team’s management to assist them in enforcing...


  • مصر, Egypt UX Centers Full time

    1. Knowledge of Workforce Management tool 2. Monitor Telephony Metrics 3. Manage volumes in real time 4. Share the list of latecomers and Absentees with The Manager 5. Update &Maintain the Absenteeism tracker 6. Send the Flash prod of each hour to identify the teams in gap 7. Optimize lunch breaks, breaks and events as needed 8. Preparing Schedules for the...

  • Real Estate Agent

    7 months ago


    مصر, Egypt Metrepolis Homes Real Estate Full time

    This is a commission-based full-time hybrid role for a Real Estate Agent. The Real Estate Agent will be responsible for providing exceptional customer service, identifying and developing new business opportunities, selling real estate properties, and leasing real properties. This role will be located in New Cairo with some flexibility for remote work. only...


  • مصر, Egypt SAKAN FOR REAL ESTATE SERVICES Full time

    Sakan is a new real estate company in middle east. Sakan is a partner with GLARA IMPORT LTD which is Canadian company based in Vancouver BC. Looking to hire a real estate sales consultant working as a trainer to all new sales reps. Giving all tips of real estate sales. Working hours : maximum 30 hours. Flexible based on work schedules. Working remotely...


  • مصر, Egypt Mrsool Full time

    **Role Summary** Responsible for ensuring that operations are performing according to key call center performance metrics such as service level, adherence, absenteeism, utilization, AHT, occupancy, tardiness, conformance & handling real-time. What’s On Your Plate? - Executes plans and ensures effective implementation of schedules - Administers SSC...

  • Telesales Agent

    7 months ago


    مصر, Egypt Al Mamzar Real Estate Full time

    **We are hiring for a remote, Female Tele-Sales Representative from Mansoura!** **Company Overview**: Al Mamzar Real Estate, established in 2004, is a trusted name in the real estate industry in the UAE, known for our unwavering commitment to ethics and credibility. We provide exceptional integrated real estate services and solutions and are the preferred...


  • مصر, Egypt Canonical - Jobs Full time

    Real-time Linux is a key requirement for critical infrastructure like 5G towers, robotics and self-driving cars. We are excited to be bringing Ubuntu to the real-time space, and are looking for a specialist, quality-centric senior kernel engineer to lead our real-time kernel effort. This is an exciting opportunity for a senior software engineer passionate...


  • مصر, Egypt Future Group Full time

    **Job Summary**: Involves monitoring key performance metrics, such as call volume, wait times, and agent performance, and making necessary adjustments to staffing in real-time. **Responsibilities**: - Monitoring contact volumes, AHT and Service Level against plan, and report issues to Operations where appropriate. - Responsible for sending hourly reports...


  • مصر, Egypt SAKAN FOR REAL ESTATE SERVICES Full time

    Glara Home company is a Holding company based in Vancouver Canada. Glara is opening a new company named Stage for real estate services. based in Middle East specifically will start in Tripoli Libya. Looking to hire an expert of real estate business on its general concept. **Requirements**: 1- Minimum 3 years experience in real estate business. 2- Good...

  • Credit Analyst

    7 months ago


    مصر, Egypt Nawy Real Estate Full time

    **Responsibilities**: 1. Credit Evaluation: - Analyze financial statements, credit reports, and other financial data to determine the risk level. - Conduct industry and market research to evaluate the financial health and stability of borrowers. 2. Risk Assessment: - Assess the risk associated with extending credit and make recommendations on credit...

  • Lead Data Analyst

    7 months ago


    مصر, Egypt Nawy Real Estate Full time

    Lead and mentor a team of data analysts, providing guidance, support, and coaching to ensure their professional growth and development - Collaborate with business stakeholders to understand their data needs and priorities, and align data analytics initiatives with organizational goals - Design and execute data analysis projects, including data collection,...

  • Financial Analyst

    7 months ago


    مصر, Egypt Savills Middle East Full time

    **The Role** We are looking for a conscientious and driven **Financial Analyst **to join our thriving Middle East Property Management team in Savills Egypt. The role will be based in **_Arkan - Sheikh Zayed._** Flexibility and a willing attitude are vital. **Key Responsibilities** - Monitor and review receivables or payables within the real estate...


  • مصر, Egypt Nawy Real Estate Full time

    As a Financial Planning Manager at Nawy Real Estate, you will be responsible for leading the financial planning and analysis function for the company. You will work closely with senior management to develop financial plans, budgets, and forecasts, as well as to provide insights and recommendations to support strategic decision-making. Key...


  • مصر, Egypt Emprego EG Full time

    **Purpose of Job** The Analyst contributes to all phases of the project cycle, including project origination, structuring, execution, implementation and monitoring. The Analyst will take responsibility for the tasks assigned to him/her by the operation leader or more senior members of the project team, or more senior bankers, which may include undertaking...

  • Data Analyst

    7 months ago


    مصر, Egypt Nawy Real Estate Full time

    Job Summary: - Collaborate with cross-functional teams to understand business requirements and address data-related challenges. - Prioritize business requirements within and across projects based on business impact. - Understand business needs to gather, analyze, interpret, and communicate data that informs stakeholders at all levels to make data-informed...


  • مصر, Egypt MaxAB Full time

    Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...


  • مصر, Egypt Bupa Global Full time

    Customer Systems Analyst **Job Description**: **Customer Systems Analyst** **Contract: 12 Months Fixed Term** **Location: Cairo, Egypt** **Full time** We consider all types of flexibility, including locations, hours and working patterns. **We make health happen** At Bupa, we're passionate about technology. With colleagues, customers, patients and...


  • مصر, Egypt Bupa Full time

    Customer Systems Analyst Cairo, Egypt Full time, 40 hours per week Fixed Term position Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose -...


  • مصر, Egypt Ericsson Full time

    **About This Opportunity** **What You Will Do** The EMEA RE Financial Analyst will Act as the conduit and SME in aligning the EMEA regions with best practices following financial due diligence across EMEA to collect, analyze and draft cost savings initiatives with input from all REBP’s to ensure a sustained financial performance YoY. Track performance...


  • مصر, Egypt Community Minerals Full time

    **Qualifying Analyst** Community Minerals is a mineral and royalty acquisition company that is based in Houston, Texas. We are a team that specializes in acquiring mineral and royalty rights across United States. With a proven track record, the team serves mineral owners in multiple states with transparency, accountability, and a personalized experience to...