Customer Care Manager
1 month ago
Boshara Perfume is seeking a highly skilled "Customer Care Manager "to join our growing luxury perfume brand.
Location: [Alexandria,roushdy]
Type: Full-time
Key Responsibilities:
✨ Develop and implement the company’s CRM strategy to enhance customer loyalty and retention.
✨ Oversee customer segmentation, lifecycle campaigns, and personalized communication initiatives.
✨ Analyze customer data and purchasing behaviors to identify trends and drive targeted marketing efforts.
✨ Collaborate with marketing, sales, and product development teams to ensure cohesive communication and branding across all customer touchpoints.
✨ Manage CRM tools, databases, and platforms to ensure data accuracy and efficiency in customer communications.
✨ Develop and execute strategies for customer feedback and experience improvement.
✨ Monitor customer retention rates, customer satisfaction scores, and campaign performance metrics.
✨ Ensure compliance and data protection standards are met.
Qualifications:
✨ Bachelor's degree is a must.
✨ 5 years experience as a Customer Service and 1-3 years of experience as CRM manager.
✨ Strong analytical skills and proficiency in Odoo System.
✨ Excellent communication skills and a customer-first mindset.
✨ Ability to work in a fast-paced environment with cross-functional teams.
Why Join Us?
✨ Attractive salary package.
✨ Comprehensive benefits package, including health and social insurance
✨ Paid time off, including vacations and holidays.
✨ Exclusive discounts on our products
✨ Be part of an innovative and passionate team shaping the future of the fragrance industry.
✨ Opportunity for growth and professional development.
**Experience**:
- Customer care Mananger: 1 year (required)
- Customer Service: 3 years (required)
-
Account Manager
3 months ago
الإسكندرية, Egypt metas Full timeJoin Our Team as an Account Manager at **Metas Research Studio** **Location**: Roushdy, Alexandria **About Us**: Metas is a leading tech company that has a strong technical background and business domain knowledge, combining software engineering and Agile methodology, leading its’ clients’ path to digital transformation. We are seeking a dedicated...
-
Customer Support Specialist
3 months ago
الإسكندرية, Egypt metas Full timeJoin Our Team as an Account Manager at Metas Research Studio Location: Roushdy, Alexandria **About Us**: Metas is a leading tech company that has a strong technical background and business domain knowledge, combining software engineering and Agile methodology, leading its’ clients’ path to digital transformation. We are seeking a dedicated Account...
-
Customer Service Specialist
2 weeks ago
الإسكندرية, Egypt Enpal Montage GmbH Full time**Unternehmensbeschreibung** We actively shape a better and cleaner future by offering solar PV systems, heat pumps, battery storage systems, EV chargers, and a smart home energy management system that optimizes the operation of the hardware. We are the **fastest growing energy company in Europe** (FT1000 Ranking 2022 by Financial Times & Statista) and aim...
-
Sales & Markting Manager
4 months ago
الإسكندرية, Egypt ACML Full timeReporting to Managing Director, he/she will be responsible or setting and implementing sales and marketing strategies. He/ She will lead and monitor the sales and marketing activities including pricing, promotion ,advertisement and market research. He/She will manage and motivate the sales team ensuring the maximization of sales volume and guarantying the...
-
Quality Manager
4 months ago
الإسكندرية, Egypt SOSi Full time**Overview** **_ ** This position is contingent upon contract award **_** SOSi is seeking a highly qualified Quality Manager to join our team supporting Health Services operations in Alexandria, Louisiana. **Essential Job Duties** - Develop, implement and oversee quality plan to support delivery of the highest quality patient care, optimal patient flow,...
-
Account Manager
4 months ago
الإسكندرية, Egypt Galderma Full timeGalderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our...
-
Customer Support Representative
1 month ago
الإسكندرية, Egypt Community Phone Company Full time**Community Phone** At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most - starting with our seniors who deserve a landline service that doesn't just connect...
-
Operation Manager
6 days ago
الإسكندرية, Egypt Paradise Inn Group Full time**Duties and Responsibilities**: - Operation Manager should have the same General Manager Qualifications and to be able to perform the same role during his absent. - Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximizing the profitability of hotels rooms & all outlets. Maintaing...
-
Delivery Project Manager
4 months ago
الإسكندرية, Egypt RoboVics Full time**About The Role**: As a Delivery Project Manager, you coordinate and manage the implementation of all the technical aspects of our as-built and digital transformation customer delivery projects, in terms of delivery date and quality of the technical deliverables, from offer preparation through project realization activities and customer acceptance. In this...
-
Bid Manager
2 months ago
الإسكندرية, Egypt Fulton Hogan Full timeJob Posting End Date November 13, 2024 Job Location Alexandria Job Description- Tier 1 Construction & Utilities contractor- Permanent role with career progression- Alexandria location within a family values based business Life at Fulton Hogan is about making the most of opportunities, taking responsibility, and making it happen. We appreciate our...
-
Supervisor Customer Services
3 months ago
الإسكندرية, Egypt Values Express Courier Company Full timeValues Express courier urgent hiring for position of customer service Supervisor work form home 2+ years of work experience in a similar position Should speaking perfect in Arabia & English writing and speaking **Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of...
-
Customer Support Representative
3 months ago
الإسكندرية, Egypt Blink22 Full time**Requirements**: **Technical Skills**: - Minimum of 1-2 years of experience in customer support or a related field. - Proven experience in technical support is a plus. - Provide technical guidance and support to clients regarding our software solutions. - Collaborate with the product and development teams to ensure ongoing improvements and issue...
-
Sales and Customer Service Representative
4 months ago
الإسكندرية, Egypt PlacidWay Full timeKey Responsibilities: - Outbound Calls: Conduct targeted outbound calls to potential and existing customers to educate, engage, and guide them through customer journey. - Customer Relationship Management: Develop and maintain strong relationships with customers, providing exceptional service and support. - Case Management: Efficiently handle customer cases...
-
Ft Sales Associate
3 months ago
الإسكندرية, Egypt Trek Bikes Full timeA bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us...
-
Customer Service and Sales Officer
4 months ago
الإسكندرية, Egypt British Council Full timeCustomer Service and Sales Officer **Date**:22 Aug 2024 **Location**: Alexandria, Middle East and North Africa, EG **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and...
-
Customer Service and Sales Officer
1 month ago
الإسكندرية, Egypt British Council Full timeCustomer Service and Sales Officer **Date**:24 Oct 2024 **Location**: Alexandria, Middle East and North Africa, EG **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and...
-
Housekeeping Manager
3 months ago
الإسكندرية, Egypt AccorHotel Full timeYou will take ownership of cleanliness in the whole hotel and especially guest areas, ensuring that our guests are provided with a clean and comfortable space, and be a part of creating a memorable experience for them._ **Housekeeping Manager** **_ What’s in it for you:_** - Unlimited career development opportunities, both nationally and internationally....
-
Customer Service Representative/sales
2 months ago
الإسكندرية, Egypt MULTILINE INSURANCE AGENCY INC Full time**About us** **American Insurance Agency**: - Established in 1995 | Based in New York_ **Company Description** We are a trusted provider of personal and commercial insurance solutions. Since 1995, we’ve been dedicated to offering customized coverage that protects both individuals and businesses. With a commitment to tailored coverage and exceptional...
-
Front Office Manager
3 months ago
الإسكندرية, Egypt AccorHotel Full time**Job Description** Reports To**: Director of Rooms **Supervises**: Front Desk Agents, Bell/Valet, Night Audit **General Purpose**: The Front Office Manager is committed to guest service excellence and passionate about promoting the Rixos Hotel. Thorough and task-oriented, the FOM can complete menial and substantial tasks under various conditions. The...
-
Danish Customer Service Specialist
2 months ago
الإسكندرية, Egypt Octopus Full timeOctopus Outsourcing is seeking **fluent Danish speakers** to join our dynamic team of remote customer service representatives. If you have strong communication skills, a customer-centric attitude, and are comfortable working with flexible hours, this opportunity is for you! **Key Responsibilities**: - Handle customer inquiries and support. - Provide...