Customer Care Manager

1 month ago


الإسكندرية, Egypt Boshara Perfumes Full time

Boshara Perfume is seeking a highly skilled "Customer Care Manager "to join our growing luxury perfume brand.

Location: [Alexandria,roushdy]

Type: Full-time

Key Responsibilities:
✨ Develop and implement the company’s CRM strategy to enhance customer loyalty and retention.

✨ Oversee customer segmentation, lifecycle campaigns, and personalized communication initiatives.

✨ Analyze customer data and purchasing behaviors to identify trends and drive targeted marketing efforts.

✨ Collaborate with marketing, sales, and product development teams to ensure cohesive communication and branding across all customer touchpoints.

✨ Manage CRM tools, databases, and platforms to ensure data accuracy and efficiency in customer communications.

✨ Develop and execute strategies for customer feedback and experience improvement.

✨ Monitor customer retention rates, customer satisfaction scores, and campaign performance metrics.

✨ Ensure compliance and data protection standards are met.

Qualifications:
✨ Bachelor's degree is a must.

✨ 5 years experience as a Customer Service and 1-3 years of experience as CRM manager.

✨ Strong analytical skills and proficiency in Odoo System.

✨ Excellent communication skills and a customer-first mindset.

✨ Ability to work in a fast-paced environment with cross-functional teams.

Why Join Us?

✨ Attractive salary package.

✨ Comprehensive benefits package, including health and social insurance

✨ Paid time off, including vacations and holidays.

✨ Exclusive discounts on our products

✨ Be part of an innovative and passionate team shaping the future of the fragrance industry.

✨ Opportunity for growth and professional development.

**Experience**:

- Customer care Mananger: 1 year (required)
- Customer Service: 3 years (required)


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