Housekeeping Manager

You will take ownership of cleanliness in the whole hotel and especially guest areas, ensuring that our guests are provided with a clean and comfortable space, and be a part of creating a memorable experience for them._

**Housekeeping Manager**

**_ What’s in it for you:_**
- Unlimited career development opportunities, both nationally and internationally. The sky is your limit
- Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
- Give back through our Corporate Social Responsibility activities and local community based philanthropy.

**_ What you will be doing:_**
- You will provide leadership and guidance to a diverse group of colleagues with varying personalities while building engagement and a sense of value for the team members.
- In addition to daily quality inspections, you will exercise good judgment and a strong intuition to anticipate the needs of the guest, as well as the cleanliness of the hotel’s public spaces and heart of house areas.
- Provide feedback to the team and assist in the development of the department/team skills. Use your leadership to ensure your team is set up to successfully and seamlessly create a desirable experience for our guests
- Collaborate with co-managers and assist where needed; this role may call for you to wear “many hats”, both on the floor and assisting with office duties, paperwork and attending interdepartmental meetings.
- Monitor quality and guest satisfaction scores. Develop and implement procedures and practices that will support your team and positively impact the guest experience.

**Qualifications**
**_
Your experience and skills include:_**
- Previous Housekeeping management experience in a luxury setting.
- Excellent communication, organizational and problem solving skills that allow you to lead and coach your team effectively.
- An ability to work under pressure while maintaining a sense of poise and professionalism. It is crucial that this is also the tone you set for/expect from your team members - leading by example is imperative in establishing a successful department
- A can-do, positive attitude that enables, empowers and inspires others.
- An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members.
- A desire to learn and grow and a fast paced, challenging, exciting environment