Customer Support Representative
3 months ago
**Requirements**:
**Technical Skills**:
- Minimum of 1-2 years of experience in customer support or a related field.
- Proven experience in technical support is a plus.
- Provide technical guidance and support to clients regarding our software solutions.
- Collaborate with the product and development teams to ensure ongoing improvements and issue resolution.
- Document and track customer interactions, following up to ensure timely resolution.
- Stay updated on product developments and new features to offer customers the best possible support.
- Familiarity with CRM systems and practices.
**Soft Skills**:
- Strong verbal and written communication skills.
- Ability to work collaboratively and effectively in a team environment.
- Maintain a high level of attention to detail.
- Problem-solving mindset.
- Ability to demonstrate empathy and patience when addressing customer inquiries and concerns.
- Proactive and self-motivated learners.
- Proficiency in using computers and basic software.
- Ability to stay calm under pressure.
- Ability to multitask and manage time effectively.
**Benefits**
- Additional accessories for your computer
- Flexible Hours
- Access to various educational resources
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