Telephone Operator

6 days ago

مصر, Egypt Marriott International, Inc Full time

**職務編號** 23092728
**工作類別** Rooms & Guest Services Operations
**地點** Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt 在地圖中查看
**工作編制** Full-Time
**身處外地？** N
**願意海外赴任？** N
**職位類型 管理** Non-Management
**職位概述**

回答、記錄和處理所有客人來電、請求、問題或疑慮。操作電話交換臺。處理客人的喚醒電話、遮罩呼叫、請勿打擾、來電轉接、電話會議、TDD 中繼呼叫請求，以及未登記的來賓呼叫。告知客人收到的任何消息。監控繁忙或未應答的線路，查看未掛斷的呼叫者以更新狀態，並樂意傳話。準確、完整、清晰地接收、記錄和轉發資訊。根據需要啟用/禁用客房消息指示燈。指導客人如何訪問互聯網；將遇到問題的客人轉接至提供商的客戶支援熱線。測試通信設備以確保其正常工作。回應有特殊需求之客人的特別請求。在必要時聯繫相應的個人或部門，以處理客人來電、請求或問題。

跟進客人以確保他們的請求或問題得到令人滿意的解決。根據需要安排行李員或代客泊車員。

遵守所有公司政策和程序；向經理報告事故、傷害和不安全的工作條件；確保制服和個人儀表整潔而專業；維護專有資訊的機密性；保護公司資產。根據公司的標準，歡迎和答謝所有客人；預期並滿足客人的服務需求；為殘障人士提供協助；感謝客人的真誠讚賞。使用清晰、專業的語言與他人交談；以適當的禮儀接聽電話。與他人建立和保持積極的工作關係；支援團隊達成共同目標。遵守品質保證預期和標準。在較長一段時間內保持站立、就坐或行走。使用電腦和/或 POS 系統輸入和查找資訊。在沒有他人協助的情況下，移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體，例如殘障和退伍軍人身分，或是任何其他適行法律所涵蓋的任何其他群體。_

當你加入喜來登，即成為全球喜來登大家庭的一份子。 自 1937 年起，喜來登便是人文薈萃和交流的園地。 我們的員工在世界各地超過 400 間喜來登酒店，共同打造出一個共享價值、關係緊密的團隊。我們提供賓客愉悅舒適的體驗，以及貼心周到的服務。 如果你擁有團隊合作的DNA，對於提供有意義的賓客體驗具有熱情，我們鼓勵你在喜來登探索下一個職涯機會。

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