Site Operations Manager

2 weeks ago


Mansoura, Egypt LXT Full time

LXT is an emerging leader in AI training data to power intelligent technology for global organizations, including the largest technology companies in the world. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale and agility required by the enterprise. Our global expertise spans more than 95 countries and over 230 languages. Founded in 2010, LXT is headquartered in Toronto, Canada with presence in the United States, Australia, Egypt, India and Turkey. The company serves customers in North America, Europe, Asia Pacific and the Middle East.

We are seeking an exceptional, growth-minded Operations leader to join our secure facility team as Site Operations Manager.

**Duties and Responsibilities**
- Set and meet performance targets; participate with the upper management in designing performance key metrics and KPIs
- Plan to improve, develop and drive achieving the financial and non-financial objectives and frequently follow up the achievements with staff.
- Pro-actively monitor service delivery to prevent revenue erosion realized from penalties or other items.
- Optimize service offerings and implement initiatives to drive to consistent service delivery and portfolio growth throughout the assigned account meeting and exceeding objectives.
- Follows the implementation approach for any new scope or change of scope required by the client
- Maintaining an updated practice of COPC approaches and standards and follow up on the implementation
- Recording statistics, user rates and the performance levels of the center and preparing reports.
- Oversee all the activities of your own team to ensure high-performance levels and efficient implementation.
- Responsible for the professional development of own team and ensure it is aligned with the organizational career progression and succession plans.
- Responsible for setting the team objectives in correlation with the department objectives, provide coaching and action plans required to achieve objectives
- Set the operational objective of the assigned project (Transcribers - Team Leaders & Senior Team Leaders).

**Skills and Qualifications**
- 8 years of experience in a BPO/ call center industry
- Experience as a Call center Manager/ Operations Account Manager
- COPC Certified, Lean Six Sigma Green Belt & Operational Certifications are a Plus
- Proficiency in leading both physical and virtual teams
- Operational ability in a diverse, large-scale environment.
- Strong interpersonal skills, to communicate with the team, give clear instructions and deliver outstanding service.


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