Operations, Lead
3 weeks ago
**Purpose of the job**
**Duties and responsibilities**
- Perform the daily check on the Digital Services systems.
- Contribute to all development and fixing activities on both BE and FE
- Basic knowledge of.Net, SharePoint and Java
- Accept and validate new features implementation, software upgrades and new products and services.
- React immediately to any problems through physical site intervention for system restart or hardware check, on call on regular duties.
- Perform planned actions during low traffic as night actions.
- Handle open cases with suppliers and handle the customer complaints.
- Handle revenue and traffic reporting for all Broadband & Digital Services systems.
- Write incident reports after each problem detected.
- Document all Digital Services systems procedures, work orders and processes
- Study and plan new systems releases, upgrades and features with impact on customer experience and network performance
- Manage with different suppliers the Hardware Capacity Planning, High Availability, Hardware Redundancy design, System and Network Security Aspects, Product Development, Testing and Benchmarking
- Manage the production of analytical reports on Digital traffic and trends
**Job specification**
**Education**
B.SC. in communication engineering, computer engineering, computer science or electronics
**Experience**
- 2 -3 years of experience
- knowledge of telecom/Digital environment & protocols
- Knowledge of project management methods
- Good general IT background
**Skills and abilities**
- Very good communication & negotiation skills
- Knowledge of personal effectiveness techniques
- Very good interpersonal skills & team work
- Good leadership skills
- Comfortable with pressure and changing business requirements.
- Excellent English language is mandatory
**Contract**:
Regular
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