Gtrf Client Services Manager
2 days ago
**Some careers have more impact than others.**
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of **Client Services Manager**
**Principal responsibilities**
Global Trade & Receivables Finance (GTRF) Client Services is a client facing unit within GTRF Services who
- take full ownership of clients’ transactional needs and coordinate between clients, Transaction Services, Business Development, GSD (where applicable), CMB, GBM & other internal/ external parties for transaction fulfilment and service performance
- advise clients on trade transactional practices & products
- encourage client adoption of self-serve solutions to enable proactive service
- understand clients’ transactional routines, build relationships & identifies potential increases in
revenue flows for Business Development to explore
- monitor client experience, client feedback & service quality
Requirements
**Requirements**:
- Knowledge and experience in GTRF products/ processes and client service is essential
- High commitment to service excellence and client relationship management
- A passion for serving clients and managing people
- 3-5 years of experience in GTRF products/ processes and client service
- Strong interpersonal, influencing and communication skills
- Strong multi-tasking and problem solving skills
- Strong relationship-building skills
- CDCS or CSDG certification is required.
**You’ll achieve more when you join HSBC.**
**Issued By HSBC Electronic Data Processing (India) Private LTD
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