Senior Live Ops Specialist
3 weeks ago
**Role Brief**:
Acts as a POC for all Live Orders Team inquiries and processes concerns, providing guidance, support, and assistance to the team members as needed, while also acting as an advocate for the merchants and team members with other departments as needed.
**What you will be working on here in Koinz**:
- Provides support to team members.
- Acts as an ambassador for Koinz live merchants.
- Vote and weighs in process updates.
- Acts as a TL delegate for the Live Orders Team.
- Monitors and maintains queue integrity.
- Assures all merchant’s inquiries are answered properly and in a timely manner.
- Provides information to other departments as needed.
- Any and all other tasks that might fall in their scope as entailed by business needs.
What you will need to fit in this position:
- Minimum 3 years of experience as a Live Ops Specialist.
- Leadership.
- Flexibility with shifts, and completing tasks outside of working hours.
- Want to gain knowledge and experience.
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