Senior Manager, Onboarding Consulting
5 months ago
**Company Overview**:
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
**What you'll do**:
The Onboarding Consulting Program provides onboarding, enablement, and basic consultative guidance to support the customers' rapid deployment of DocuSign and modernization of their system of agreement, which takes the customer through a journey of Prepare, Sign, Act & Manage. The high-visibility Onboarding Consulting Program is chartered with supporting the customers from contract signing to successful usage of DocuSign. Decreasing time to value, while increasing trust, adoption, and overall lifetime value to a customer.
This position is a People Manager and reports to the Director, Customer Enablement EMEA.
**Responsibility**
- Strong leadership skills with the ability to both build and manage.
- Establishes engagement and communication approach/cadence with the team members.
- Manages performance team and individual contributor goals.
- Cultivates a strong customer first focus.
- Partners with senior management and peers to set the strategy and resource plans for the assigned area.
- Able to act as functional lead on strategic projects or other initiatives, which often carry cross-functional impact.
- Proven in depth change management experience using a variety of change management methodologies.
- Develops a culture focused on the customer.
- Strong influencing skills and the ability to work across a matrix is imperative.
- Ability to engage, influence and advocate outside their direct area of control is critical.
- Strong operational and programmatic capabilities to ensure programs scale.
- Defines outcomes for the team, tracks and measures results and reports out on success and opportunities.
- Supports the direction of the business, and lead by example
- Oversees the resource and project planning for their team.
- Ensure their team is delivering exceptional programs that meet/exceed customer expectations.
- Manages to utilization/productivity goals.
**Job Designation**:
**Remote**:
Employee is not required to be in or near an office frequently
and works from a designated remote work location for the majority of the
time.
Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
**What you bring**:
**Basic**
- BS/BA degree or equivalent
- Management experience in customer success, account management, consultative sales and/or business consulting, preferably within a SaaS model.
- Experience working at a technology company, preferably within a SaaS model.
- Experience of managing a team of individual contributors & Managers
**Preferred**
- Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, & occasionally, unprecedented.
- Strong communication & presentation skills, both verbal & written.
- Influencing skills.
- Demonstrated experience with project planning and delivery.
- Demonstrated ability to identify new, creative ways to drive technology adoption and change management with Customers.
- Demonstrate the ability to manage change across a large organisation successfully
- Proven track record of building successful team cultures.
**Life at DocuSign**:
**Working here**
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
**Accommodation**
**Our global benefits**:
**Paid time off**:
- Take time to unwind with earned days off, plus paid company holidays based on your region.**Paid parental leave**:
- Take up to six months off with your child after birth, adoption or foster care placement.**Full health benefits**:
- Options for 100% employer-paid health plans from day one of employment.**Retirement plans**:
- Select retirement and pension programs with potential for employer contributions.**Learning & developmen
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