Learning & Development Manager
6 months ago
Company Description
Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.
All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.
Join our motivated and vibrant Team and build your career with us.
**Job Description**:
Summary
Reporting to the Director Talent & Culture, the Learning & Development Manager will oversee the L&D opportunities across the hotel, driving a learning & talent development culture and ensuring the delivery of operational performance through an integrated and innovative strategy.
**Responsibilities**:
Key Responsibilities:
As a leader within our Talent & Culture team, the Learning & Development Manager is responsible for driving a continuous learning culture, ensuring that learning is available, supported, prioritized, and executed, and enabling organizational learning to be achieved through robust processes for identifying, sharing and embedding knowledge.
- In conjunction with the Director of Talent & Culture, develop the annual learning strategy and catalogue offerings, aligned with the Talent & Culture strategy and operational priorities.
- Collaborates with hotel leaders (Executive Committee, Department Heads, Talent & Culture team) to identify and understand learning needs, creating a best-in-class learning approach that balances Hotel needs.
- Assists with the development and implementation of training strategies, ensuring Swissotel, Accor, and pre-opening cultures are provided with a high level of learning support.
- Ensure that global brand and culture initiatives are embedded within the hotel.
- Deliver a high-quality learning solution to business units across the Hotel.
- Support hotel with integrating and administering INES as a core learning resource.
- Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
- Certifies hotel trainers & facilitators and L&D teams to deliver various programs.
- Manage programs with agreed budget, select and manage external consultant or manage the deployment of internal consultant.
- Coach and develop the capability within the hotel team, provide direction and inspiration for high standards of excellence.
- Ensure alignment with the global learning and development ethos around co-design of new programs and enhancement of existing programs.
- Tailor the learning content of global programs to suit the needs of the hotel (including language translations).
- Conduct on-job training and task breakdown training.
Team Leadership
- Recruit, train, supervise, and evaluate L&D staff, fostering a positive work environment.
- Set performance expectations and provide ongoing feedback to team members.
- Conduct regular team meetings and training sessions to enhance guest service skills and departmental knowledge.
Technology and Systems
- Proficiently use INES system, T&C management software, and technology systems.
- Troubleshoot and resolve technical issues related to INES system.
Emergency Response
- Act as a key contact for emergency situations, following established protocols to ensure Heartist safety and well-being.
- Maintain knowledge of hotel evacuation procedures and assist in training staff on emergency protocols.
Administration
- Work closely with the Finance department to produce monthly financial reports timely & accurately.
- Work closely with the Talent & Culture Leader to monitor and keep updated all records and schedules relating to departments operating performance, quality assurance/control management and training to ensure planning and completion is carried out as per standards and can be referenced to derive historical patterns.
Talent & Culture
Heartist Relations
- Foster a positive and structured work environment, which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.
- Work alongside with the Talent & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.
Recruitment
- Hire new Heartists in conjunction with the Talent & Culture Leader through INES.
Heartist Engagement and Communications
- Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery
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