Learning & Development Manager
3 days ago
**Purpose of the job**
Managing the functional capabilities team responsible for the training activities within Orange Egypt.
**Duties and responsibilities**
- Manage training academies and plans for all departments; this includes running training needs analysis, reviewing & updating academies design, selecting and managing suppliers, setting plans & schedules and evaluating and reporting results.
- Manage & monitor customer interface induction plans.
- Manage products, services & systems training and avail the required resources.
- Determine core competencies/skills that are needed for certain job profiles and design learning tracks for them that would enable them to do their job at best.
- Define the different learning tools that could be used within each learning track.
- Work with vendors to offer courses/solutions based upon the needs identified.
- Work closely with HRBPs to review needs and get feedback on delivered programs for enhancement.
- Develop an Intranet page with the needed information on the different offerings / programs / academies (like resources, guidelines & policies, concept document, albums, forums, worldwide conferences and seminars).
- Track the training budget for the concerned departments and monitor training expenditures.
- Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
- Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
- Issue progress reports to management.
- Find creative solutions, cost efficient solutions (when needed) that would sustain and retain the knowledge or skills transferred.
- Manage COPC certification from the training perspective & regular processes/inspections of maintaining standards and ensure all processes and interrelations with other parties are aligned to ensure compliance to the COPC certification requirements
- Manage the development of the e-quizzes for the different channels as per the annual plan. Analyze and act upon results to address the knowledge/skill gaps.
- Provide required coaching, support & development for direct repartees and conduct regular performance and competency evaluation while delivering constant constructive feedback for higher achievements and further development.
- Manage Orange Egypt's E-learning platform as well as all digital learning operations within the organization.
**Job specification**
**Education**
- Bachelors degree in Telecom /communications engineering or Business Informatics
- Certificate/Diploma in HR or training is preferred; or previous Training.
**Experience**
- Minimum 8 years of experience, 5 of which in a similar field in a corporate environment.
- Good knowledge of training providers in Egypt and the Middle East.
- Good knowledge of learning & Development tools and processes
- Strong knowledge of all technical operations within a telecom operator (Mobile Networks, GSM,LTE, VoIP,IT)
**Skills and abilities**
- Fluent English both spoken and written.
- Excellent computer working skills.
- Good internet searching and presentation skills.
- Result oriented with an ability to meet tight deadlines.
- Very strong communication skills and able to work within a team.
- Planning and organizing skills.
- Customer and quality oriented.
- Creative thinking and analytical skills.
- Strong strategic orientation
- Excellent Leadership and coaching skills
**contrat**:
CDI
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