Guided Learning Renewals Representative

4 months ago

مصر, Egypt Oracle Full time

Guided Learning Renewals Representative-230003KF

**Applicants are required to read, write, and speak the following languages***: English, Arabic

**Preferred Qualifications**

Drive maximum adoption of Oracle Guided Learning (OGL) and therefore renewals while identifying OGL expansion opportunities through the establishment and continual nurturing of high value relationships with OGL customers.

Develop long term partnerships with our OGL customers to ensure they remain successful by realizing the full value of their investment in the Oracle Cloud through the use of OGL. As a trusted advisor, the CSM will ensure OGL customers continue to use, renew and expand their existing contracts with Oracle Cloud University.

Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals. Establish and measure group goals and team performance against specific target objectives. Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met.

**Customer Success Manager Role**

The Oracle University OGL CSM is to support the achievement successful OGL engagements throughout the customer lifecycle. This is an exciting opportunity to participate in and help shape our customers’ journey through leveraging OGL.

The CSM serves as a leading contributor and valued team manager who provides direction, mentoring and thought leadership regarding OGL customer success. Work is non-routine and situationally complex, involving the management of the ongoing OGL customer requirements.

**Customer Success Manager Responsibilities**

The role is responsible for the OGL Customer Success through:

- Customer Experience_
- Connecting with the OGL customer’s key stakeholders during the implementation phase.
- Initiating a nurturing cadence depending upon the size and complexity of the customer.
- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
- Advising the customer on OGL product best practices, OGL product roadmap and release guidance.
- Acting as the Trusted Advisor when aligning the customer with the Sales team.
- Conduct business reviews with clients as required
- Business Management_
- Creating procedures that continuously improve the OGL customer experience.
- Provide forecasts on likely future customer utilization and renewals of Cloud contracts.
- Identify replenishment and renewal risks and collaborate with internal teams to remediate and ensure ongoing replenishment
- Partner with internal stakeholders to align activities with the customer's business case and strategy
- Development of reference accounts
- Identifying product expansion and up sell opportunities.
- _

**Customer Success Manager Preferred Qualifications**
- Minimum of 2 years of customer success, consulting, or software sales experience.
- Customer facing experience within a SaaS environment.
- Knowledge of the OGL product or similar Digital Adoption Platforms.
- Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.
- Experience with building, analyzing and interpreting customer data to influence stakeholder decisions.
- Ability to interact with enterprise customer teams at various levels of technical and non-technical depth.
- Experience providing insights, building relationships with, and driving value to C-Level.
- Experience working with cross-functional teams (Marketing, Product, Sales, Support, Revenue Ops)
- Strong executive communication skills and presence.
- Strong negotiating skills.
- Bachelor’s degree and/or equivalent years of experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

**Detailed Description and Job Requirements**

**Job**: All Roles

**Location**: EG-Egypt

**Job Type**: Contractor Hire

**Organization**: Oracle

  • Support Renewal Advisor

    4 months ago

    مصر, Egypt Oracle Full time

    Support Renewal Advisor-230003E6 **Applicants are required to read, write, and speak the following languages***: English, Arabic, French **Detailed Description and Job Requirements** Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers...

  • Support Renewal Advisor

    5 months ago

    مصر, Egypt Oracle Full time

    Support Renewal Advisor-2300038O **Applicants are required to read, write, and speak the following languages***: English, Arabic, French **Detailed Description and Job Requirements** Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers...

  • Support Renewal Advisor

    5 months ago

    مصر, Egypt Oracle Full time

    Support Renewal Advisor-2300053D **Applicants are required to read, write, and speak the following languages***: English, Arabic **Detailed Description and Job Requirements** Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on...

  • Support Renewal Advisor

    4 months ago

    مصر, Egypt Oracle Full time

    Support Renewal Advisor-230003E8 **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Applicants are required to read, write, and speak the following languages at professional level**:English and French** Oracle provides the world's most complete, open, and integrated business...

  • Support Renewal Advisor

    5 months ago

    مصر, Egypt Oracle Full time

    Support Renewal Advisor - French Speaker-2300038N **Applicants are required to read, write, and speak the following languages***: English, Arabic, French **Detailed Description and Job Requirements** Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for small to medium-sized customers in assigned territory....

  • Manager, Renewal Specialists

    4 months ago

    مصر, Egypt DocuSign Full time

    **Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...

  • Renewal Specialist

    5 months ago

    مصر, Egypt DocuSign Full time

    **Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...

  • Public Tour Guide/ Museum

    5 months ago

    مصر, Egypt Staff Arabia Full time

    Our client is one of the largest cultural centers which has cultural house a world-class library, innovation and lifelong learning centers, museums, exhibits, multimedia venues and historical archives for young people and adults, is hiring the following position: **Public Tour Guide/ Museum** Educated to bachelor degree level with a minimum of two (2)...

  • Renewal Management Operations Analyst

    5 months ago

    مصر, Egypt DocuSign Full time

    **Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...

  • Inside Sales Representative

    5 months ago

    مصر, Egypt Property Finder Full time

    Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and...

  • Associate Inside Service Sales Representative

    4 months ago

    مصر, Egypt Juniper Networks Full time

    The **Associate Inside Service Sales Representative **, being an integral part of Juniper EMEA Services Sales team, is responsible for growing customer accounts within assigned vertical, region or geographical area. The position involves a combination of sales responsibilities, quote preparation and data administration. Associate Inside Service Sales...

  • Telesales Representative

    5 months ago

    مصر, Egypt Tagaddod Full time

    Tagaddod, a tech platform in the Renewables & Environment industry, is seeking a Telesales Representative to join our team. As a Telesales Representative, you will be responsible for selling our waste management services to potential clients over the phone. Tagaddod's mission is to empower individuals and communities to build sustainable impact and income...

  • Inside Sales Representative

    5 months ago

    مصر, Egypt Property Finder Full time

    **Company Profile** Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is the leading property portal in the Middle East, North Africa and Turkey (MENAT) region. The platform offers a host of products and services tailored to make the home search process transparent for millions who visit the portal while creating value...

  • Business Development Representative

    5 months ago

    مصر, Egypt Tagaddod Full time

    Tagaddod is a tech platform that empowers individuals and communities to build sustainable impact and income through waste. Our mission is to leverage data, technology, and logistics to support worldwide energy security and waste elimination. We are currently seeking a highly motivated and results-driven Business Development Representative to join our...

  • Sales Representative

    5 months ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Sales Representative - German Speaker **Job Description**: The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is...

  • Sales Representative

    5 months ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Sales Representative - French Speaker **Job Description**: The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is...

  • Sales Representative

    5 months ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Sales Representative - Italian Speaker **Job Description**: The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is...

  • Sales Representative

    5 months ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Sales Representative - Portuguese speaker **Job Description**: The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is...

  • Sales Representative

    5 months ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Sales Representative - Spanish Speaker **Job Description**: The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is...

  • Learning and Development Specialist

    5 months ago

    مصر, Egypt Majid al Futtaim Properties Full time

    Majid Al Futtaim Global Solutions invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across...